Compare ConnectWise Automate vs. Kaseya VSA

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ConnectWise Automate Logo
4,909 views|3,877 comparisons
Kaseya VSA Logo
3,109 views|2,462 comparisons
Most Helpful Review
Find out what your peers are saying about ConnectWise Automate vs. Kaseya VSA and other solutions. Updated: January 2021.
455,536 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It allows us to manage all client requests, jobs and invoicing.""The implementation is nice and easy.""A good automated scripts feature."

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"The remote management is quite good. Also, the patch management and service desk are great features of the solution.""The training that we received was quite good.""The patching is very efficient and we can rely on the alerts that we receive."

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Cons
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved.""I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly."

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"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done.""I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible.""The predefined reports are not up to the mark and you have to do a lot of customization."

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Pricing and Cost Advice
"Pricing and licensing are reasonable."

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"The pricing is quite good and we are satisfied with it."

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Top Answer: The training that we received was quite good.
Top Answer: I am having an issue with patch deployment. With a lot of people working remotely right now, it is difficult to deploy patches because most of my clients are not on the office network. I have been… more »
Top Answer: We use this solution for remote management.
Ranking
Views
4,909
Comparisons
3,877
Reviews
3
Average Words per Review
442
Rating
7.7
Views
3,109
Comparisons
2,462
Reviews
4
Average Words per Review
454
Rating
7.3
Popular Comparisons
Compared 15% of the time.
Compared 16% of the time.
Compared 8% of the time.
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
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ConnectWise
Kaseya
Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.

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Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom SolutionsSage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider16%
Media Company6%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider18%
Retailer6%
Educational Organization5%
Find out what your peers are saying about ConnectWise Automate vs. Kaseya VSA and other solutions. Updated: January 2021.
455,536 professionals have used our research since 2012.

ConnectWise Automate is ranked 1st in Remote Monitoring and Management Software with 3 reviews while Kaseya VSA is ranked 3rd in Remote Monitoring and Management Software with 4 reviews. ConnectWise Automate is rated 7.6, while Kaseya VSA is rated 7.2. The top reviewer of ConnectWise Automate writes "Saves us a lot of time and money; some issues with menu loading". On the other hand, the top reviewer of Kaseya VSA writes "Efficient patching and good alert system, but the interface needs updating and technical support needs improvement". ConnectWise Automate is most compared with SCCM, Continuum Command, SolarWinds MSP N-central, SolarWinds MSP Remote Monitoring & Management and Meraki Dashboard, whereas Kaseya VSA is most compared with SCCM, Atera, SolarWinds MSP N-central, Microsoft Windows Server Update Services and Quest KACE Systems Management. See our ConnectWise Automate vs. Kaseya VSA report.

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