We performed a comparison between ConnectWise Automate and Kaseya VSA based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is easy and the deployment is quick."
"It is very scalable."
"The most value we get from this solution is that everything is on a patch cycle."
"It allows us to manage all client requests, jobs and invoicing."
"A good automated scripts feature."
"The implementation is nice and easy."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"Kaseya VSA's best features are auditing and reporting."
"The most valuable part of this solution is the security features that it offers."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The patching is very efficient and we can rely on the alerts that we receive."
"The solution was scalable."
"Their support needs to be better."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Technical support was helpful."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The product's user interface is an area with certain shortcomings where improvements are required."
"I would like to see improved virtual infrastructure management."
"It's very difficult to update the third-party software on every device."
"I believe we should include a VSA license to provide complete endpoint management."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The deployment process could be better."
"Sometimes, the product misinterprets the functionality of a machine."
"The technical support of the solution is an area with shortcomings that needs improvement."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. ConnectWise Automate is rated 7.4, while Kaseya VSA is rated 7.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". ConnectWise Automate is most compared with ConnectWise RMM, NinjaOne, Microsoft Configuration Manager, Atera and SolarWinds NPM, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, NinjaOne, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central. See our ConnectWise Automate vs. Kaseya VSA report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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