We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The implementation is nice and easy."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's definitely improved the help-desk servicing, et cetera."
"The initial setup is easy and the deployment is quick."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"The most valuable features are application deployment and task-sequenced imaging."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"The initial setup is straightforward and not too complicated."
"The product is useful for patch management."
"The most valuable feature is the scalability."
"This solution captures all the devices in our infrastructure."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The menu doesn't always load properly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Their support needs to be better."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The cost of the product can be improved."
"The operations could be faster and you need some patience with this tool."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"We'd like the solution to make it easier to manage remote users."
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"Microsoft should extend support for additional platforms."
"The deployment process is lengthy and should be quicker to complete."
"Could do with some cosmetic improvements on the user interface."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."
"Its price is okay because it is part of our licensing."
"Presently, I am using a free trial version."
"We have to pay for a license."
"The price model is different for every client."
"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
Microsoft Endpoint Configuration Manager (MECM, formerly SCCM or System Center Configuration Manager) is a software management suite that allows users to manage large numbers of Windows-based computers and servers.
Configuration Manager features software distribution, operating system deployment, remote control, network protection, security management, patch management, and hardware and software inventory, among other services. It allows you to set configuration and security policies, keep your software up-to-date, and monitor your system status while giving your employees access to corporate applications on whatever devices they choose.
Configuration Manager allows you to manage computers using macOS, Windows UNIX, or Linux, and mobile devices running iOS, Windows, or Android operating systems. It can be integrated with Microsoft Intune, allowing you to manage computers connected to a corporate network.
With Configuration Manager, you can manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving your employees access to corporate applications on the devices that they choose.
Benefits and Features
Reviews from Real Users:
Users of MECM like that it is stable and flexible. Patching is one of its most useful features, although users cite many other features as useful as well. One user stated that "It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments." Overall, “the entire solution, from end to end, is excellent.”
ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 6 reviews while Microsoft Endpoint Configuration Manager is ranked 2nd in Server Monitoring with 31 reviews. ConnectWise Automate is rated 7.4, while Microsoft Endpoint Configuration Manager is rated 8.0. The top reviewer of ConnectWise Automate writes "Good scripting and patch management, very stable, and easy to scale". On the other hand, the top reviewer of Microsoft Endpoint Configuration Manager writes "Works well with Windows, very stable, and can scale well". ConnectWise Automate is most compared with Continuum Command, Pulseway, N-able Remote Monitoring & Management, Kaseya VSA and Datto Remote Monitoring and Management, whereas Microsoft Endpoint Configuration Manager is most compared with Ansible, BigFix, ManageEngine Desktop Central, Ivanti Patch for Windows and Quest KACE Systems Management.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.