We performed a comparison between ConnectWise Automate and Nexthink based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The implementation is nice and easy."
"It allows us to manage all client requests, jobs and invoicing."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Maybe they could improve the capability to be multi-tenant."
"The most value we get from this solution is that everything is on a patch cycle."
"A good automated scripts feature."
"The database is great. It's a nicely ordered database."
"The search engine functionality that Nexthink has on the finder is terrific."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"It is a very stable product with regular security and feature updates."
"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."
"Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Technical support was helpful."
"The menu doesn't always load properly."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"It would be good to have a more controlled way to access their cloud environment."
"It lacks a library for standard EXEs to be named automatically."
"The stability of this solution could be greatly improved to avoid performance issues."
"In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink...One should be able to schedule monitoring in Nexthink."
"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews. ConnectWise Automate is rated 7.4, while Nexthink is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne and Microsoft Configuration Manager, whereas Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and Netskope Digital Experience Management.
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