We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It's definitely improved the help-desk servicing, et cetera."
"A good automated scripts feature."
"It is very scalable."
"The initial setup is easy and the deployment is quick."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The implementation is nice and easy."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Scheduling of automation could be improved and made more simple."
"The menu doesn't always load properly."
"They have good technical support but it's not excellent."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
Earn 20 points
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 8 reviews while Pulseway is ranked 58th in Network Monitoring Software with 1 review. ConnectWise Automate is rated 7.6, while Pulseway is rated 0.0. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of Pulseway writes "Shows the real monitoring of the systems and lets us know how much memory is being used". ConnectWise Automate is most compared with Microsoft Endpoint Configuration Manager, Continuum Command, N-able Remote Monitoring & Management, Kaseya VSA and Datto Remote Monitoring and Management, whereas Pulseway is most compared with N-able Remote Monitoring & Management, Microsoft Endpoint Configuration Manager, Zabbix, PRTG Network Monitor and Fortinet FortiSIEM.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.