Most Helpful Review
Enables us to manage all client requests, jobs and invoicing but project management needs improvement
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It allows us to manage all client requests, jobs and invoicing.
This product saves us a lot of time and increases our efficiency.
Remote access and detailed monitoring help us support our equipment.
This solution has made life easy with respect to patching, compliance, and OSD.
This has made the management of our environment easier.
This solution helps us by automating the patching of our system.
The most valuable feature is the graphical-based reports of software updates that have been successful, the ones that have failed, and a summary of where the failures are what security breaches may occur.
It is a good choice for deployment that performs very well.
It saves a lot of money when you can install things automatically and they are installed the exact same way on every computer.
There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away.
With the SCCM inventory, we found a lot of rogue applications. We were able to identify them, find out who was running them, and either put them on our application list or remove them.
The project management needs improvement and there's a section of the product called configuration that also needs to be improved.
They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end.
This solution needs to be supported on all Operating systems.
Not everything is readily available, and there are a lot of commands that are only executable via PowerShell.
This solution should be simpler, and more consistent across modules/sections.
I would like to see an agentless version of the solution.
The setup was complex and I faced a lot of problems initially because I was new to the solution.
Our company would prefer not rebooting computers while people are using them. There seems to be no strategy behind it.
Marketing: Our management doesn't understand that there is a piece of software which helps them automate and manage the entire network, as far as operating systems on computers.
Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult.
Pricing and Cost Advice
Pricing and licensing are reasonable.
The licensing is good because they have various options, depending on what you are looking for.
SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free.
Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing.
Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it.
Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works.
out of 13 in Remote Monitoring and Management Software
Average Words per Review
out of 33 in Server Monitoring
Average Words per Review
Compared 16% of the time.
Compared 10% of the time.
Compared 9% of the time.
Compared 30% of the time.
Compared 20% of the time.
Compared 8% of the time.
Also Known As
|LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers||System Center Configuration Manager|
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
|With System Center Configuration Manager, you can manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving your employees access to corporate applications on the devices that they choose.|
Learn more about ConnectWise Automate
Learn more about SCCM
|I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions||Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad|
Software R&D Company24%
Comms Service Provider11%
Software R&D Company25%
Comms Service Provider12%
See also ConnectWise Automate Reviews, SCCM Reviews, and our list of Best Remote Monitoring and Management Software Companies.