We performed a comparison between ConnectWise Automate and Microsoft Configuration Manager based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."This product saves us a lot of time and increases our efficiency."
"It allows us to manage all client requests, jobs and invoicing."
"Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It is very scalable."
"The implementation is nice and easy."
"The initial setup is easy and the deployment is quick."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"Offers good patching."
"Technical support was helpful and responsive."
"Provides great insight into the functionalities of the data scope."
"It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report."
"With the SCCM inventory, we found a lot of rogue applications. We were able to identify them, find out who was running them, and either put them on our application list or remove them."
"It uses detailed descriptions of the workstations, and that is good for me."
"The ability to make collections and deploy to them has been great."
"Technical support was helpful."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The fixed client for Automate is slow. The web client is not very intuitive."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The menu doesn't always load properly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"There is a reboot issue with the patching. Sometimes, if patching runs into any issue whatsoever, it doesn't reboot but it doesn't tell you it errored out. It just sits there and we don't find out until the next day whether it patched or not. That was a big issue for us. We're working through that. They added some stuff in there now where you can actually tell reboot is pending. But we still need some kind of notification that if something fails or is pending, we know. We shouldn't have to go in and look. They don't have anything for that right now."
"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."
"The tool's deployment is complex and depends on the architecture you want to implement."
"They need to improve the support for the Mac operating system."
"The operations could be faster and you need some patience with this tool."
"The product needs to improve scalability."
"We'd like the solution to make it easier to manage remote users."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 76 reviews. ConnectWise Automate is rated 7.6, while Microsoft Configuration Manager is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Atera and N-able N-central, whereas Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and Tanium.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.