Compare ConnectWise Automate vs. SolarWinds MSP Remote Monitoring & Management

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Most Helpful Review
Find out what your peers are saying about ConnectWise Automate vs. SolarWinds MSP Remote Monitoring & Management and other solutions. Updated: January 2021.
456,966 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It allows us to manage all client requests, jobs and invoicing.""The implementation is nice and easy.""A good automated scripts feature."

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"We like that this solution is in real-time, it gives us real-time monitoring.""The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good.""I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."

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Cons
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved.""I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly."

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"I would like to see notifications sent with SMS.""Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved.""There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."

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Pricing and Cost Advice
"Pricing and licensing are reasonable."

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"It's expensive and out of our budget.""We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."

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456,966 professionals have used our research since 2012.
Ranking
Views
4,909
Comparisons
3,877
Reviews
3
Average Words per Review
442
Rating
7.7
Views
2,158
Comparisons
1,955
Reviews
2
Average Words per Review
838
Rating
8.5
Popular Comparisons
Compared 15% of the time.
Compared 12% of the time.
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service ProvidersMSP RMM, SolarWinds RMM, SolarWinds Remote Monitoring and Management
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ConnectWise
SolarWinds
Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

SolarWinds RMM gives a comprehensive set of tools to secure, maintain, and improve IT in a single dashboard, including:

  • Network path visualization
  • Remote access
  • Automated monitoring and maintenance
  • Patch management
  • Prescriptive data analytics
  • Data-breach risk intelligence
  • Backup and recovery
  • Managed antivirus
  • Web protection
Offer
Learn more about ConnectWise Automate
Learn more about SolarWinds MSP Remote Monitoring & Management
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom SolutionsNetSys Network Systems
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider16%
Media Company6%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider17%
Financial Services Firm8%
Media Company5%
Find out what your peers are saying about ConnectWise Automate vs. SolarWinds MSP Remote Monitoring & Management and other solutions. Updated: January 2021.
456,966 professionals have used our research since 2012.

ConnectWise Automate is ranked 1st in Remote Monitoring and Management Software with 3 reviews while SolarWinds MSP Remote Monitoring & Management is ranked 4th in Remote Monitoring and Management Software with 3 reviews. ConnectWise Automate is rated 7.6, while SolarWinds MSP Remote Monitoring & Management is rated 8.6. The top reviewer of ConnectWise Automate writes "Saves us a lot of time and money; some issues with menu loading". On the other hand, the top reviewer of SolarWinds MSP Remote Monitoring & Management writes "Has been helpful during the pandemic because you can dial in from any location". ConnectWise Automate is most compared with SCCM, Continuum Command, Kaseya VSA, SolarWinds MSP N-central and Meraki Dashboard, whereas SolarWinds MSP Remote Monitoring & Management is most compared with SolarWinds MSP N-central, SolarWinds NPM, Comodo RMM, Zabbix and Kaseya VSA. See our ConnectWise Automate vs. SolarWinds MSP Remote Monitoring & Management report.

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We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.