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Top Review
Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: October 2021.
540,984 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The implementation is nice and easy.""A good automated scripts feature.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""It's definitely improved the help-desk servicing, et cetera.""The initial setup is easy and the deployment is quick.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

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"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great.""The connectivity of the solution is very good.""A product that is well-tested and trusted in demanding situations.""The biggest thing for me is that it provided enough information for me to monitor. It alerts and provides you with the information you need.""I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer.""The people in technical support are very good.""The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes.""The interface is user-friendly, making it easy to use."

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Cons
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""Their support needs to be better.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

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"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing.""My team has had a lot of issues with support.""The only thing that can be improved is to continually add to the existing capabilities of the product.""Sometimes there are issues when upgrading to a new version of the product.""It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device.""The interface could be made more user-friendly.""In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node.""Having more technical and support resources available in Saudi Arabia would be helpful."

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Pricing and Cost Advice
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

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"It is relatively inexpensive compared to other products in the same category.""It's expensive and there are costs in addition to the standard licensing.""The price is more expensive than some other products, such as ManageEngine.""I find that the pricing is acceptable.""USD $15,000 annually for maintenance.""It is not an expensive product.""It is too expensive.""The licensing is based on the number of nodes, interfaces, and volumes."

More SolarWinds NPM Pricing and Cost Advice »

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Questions from the Community
Top Answer: Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
Top Answer: From what I've overheard, it is pretty comparable to other solutions in terms of price.
Top Answer: In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
Top Answer: It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring or… more »
Top Answer: From my point of view, SolarWind is the best tool.
Top Answer: We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer are… more »
Ranking
Views
4,185
Comparisons
3,417
Reviews
6
Average Words per Review
602
Rating
7.3
Views
26,282
Comparisons
19,504
Reviews
24
Average Words per Review
572
Rating
7.8
Comparisons
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
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Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Check the health and performance of your entire network for easier troubleshooting and faster results using SolarWinds Network Performance Monitor. NPM lets you quickly detect, diagnose, and resolve network performance problems and outages. Now with built-in deep packet inspection and analysis you can immediately determine the impact of network or application latency on user experience.

Offer
Learn more about ConnectWise Automate
Learn more about SolarWinds NPM
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider18%
Government4%
Educational Organization4%
REVIEWERS
Healthcare Company13%
Financial Services Firm11%
Comms Service Provider11%
Computer Software Company9%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider20%
Government9%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business75%
Midsize Enterprise25%
REVIEWERS
Small Business31%
Midsize Enterprise20%
Large Enterprise50%
VISITORS READING REVIEWS
Small Business28%
Midsize Enterprise22%
Large Enterprise49%
Find out what your peers are saying about Atera, ConnectWise, Kaseya and others in Remote Monitoring and Management Software. Updated: October 2021.
540,984 professionals have used our research since 2012.

ConnectWise Automate is ranked 2nd in Remote Monitoring and Management Software with 6 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 26 reviews. ConnectWise Automate is rated 7.4, while SolarWinds NPM is rated 7.8. The top reviewer of ConnectWise Automate writes "Good scripting and patch management, very stable, and easy to scale". On the other hand, the top reviewer of SolarWinds NPM writes "Make monitoring key performance factors in your enterprise customized and effective". ConnectWise Automate is most compared with Microsoft Endpoint Configuration Manager, Continuum Command, N-able Remote Monitoring & Management, Pulseway and ManageEngine Desktop Central, whereas SolarWinds NPM is most compared with Zabbix, ManageEngine OpManager, LogicMonitor, Wireshark and WhatsUp Gold.

We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.