Compare ConnectWise Automate vs. TeamViewer Remote Management

Cancel
You must select at least 2 products to compare!
Top Review
Find out what your peers are saying about ConnectWise Automate vs. TeamViewer Remote Management and other solutions. Updated: September 2021.
536,114 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The implementation is nice and easy.""A good automated scripts feature.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.""It's definitely improved the help-desk servicing, et cetera.""The initial setup is easy and the deployment is quick.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

More ConnectWise Automate Pros »

"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable.""We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

More TeamViewer Remote Management Pros »

Cons
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.""The menu doesn't always load properly.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""Their support needs to be better.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

More ConnectWise Automate Cons »

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning.""The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."

More TeamViewer Remote Management Cons »

Pricing and Cost Advice
"From what I've overheard, it is pretty comparable to other solutions in terms of price."

More ConnectWise Automate Pricing and Cost Advice »

"Its price is a little high as compared to other solutions."

More TeamViewer Remote Management Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Remote Monitoring and Management Software solutions are best for your needs.
536,114 professionals have used our research since 2012.
Questions from the Community
Top Answer: Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
Top Answer: From what I've overheard, it is pretty comparable to other solutions in terms of price.
Top Answer: In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
Top Answer: I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four… more »
Top Answer: In terms of advice, it really depends what you're using it for. TeamViewer can be from about $20 a month to $200 or $500 a month depending on how many managed devices and how many unmanaged devices… more »
Top Answer: Its price is a little high as compared to other solutions.
Ranking
Views
4,232
Comparisons
3,441
Reviews
3
Average Words per Review
685
Rating
8.0
Views
234
Comparisons
131
Reviews
2
Average Words per Review
833
Rating
8.5
Comparisons
Also Known As
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Learn More
Overview

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

Offer
Learn more about ConnectWise Automate
Learn more about TeamViewer Remote Management
Sample Customers
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Carey Paul Honda
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider18%
Educational Organization4%
Media Company4%
VISITORS READING REVIEWS
Comms Service Provider52%
Computer Software Company17%
Educational Organization8%
Energy/Utilities Company5%
Company Size
REVIEWERS
Small Business75%
Midsize Enterprise25%
No Data Available
Find out what your peers are saying about ConnectWise Automate vs. TeamViewer Remote Management and other solutions. Updated: September 2021.
536,114 professionals have used our research since 2012.

ConnectWise Automate is ranked 3rd in Remote Monitoring and Management Software with 6 reviews while TeamViewer Remote Management is ranked 9th in Remote Monitoring and Management Software with 2 reviews. ConnectWise Automate is rated 7.4, while TeamViewer Remote Management is rated 8.6. The top reviewer of ConnectWise Automate writes "Good scripting and patch management, very stable, and easy to scale". On the other hand, the top reviewer of TeamViewer Remote Management writes "Efficiently accesses other end-points". ConnectWise Automate is most compared with Microsoft Endpoint Configuration Manager, Continuum Command, Kaseya VSA, N-able Remote Monitoring & Management and Datto Remote Monitoring and Management, whereas TeamViewer Remote Management is most compared with Datto Remote Monitoring and Management, N-able Remote Monitoring & Management and ManageEngine Desktop Central MSP. See our ConnectWise Automate vs. TeamViewer Remote Management report.

See our list of best Remote Monitoring and Management Software vendors.

We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.