MikeChackerManager, Information Technology Service Operations at Lynnco
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"Even for somebody who does not have a lot of experience, they can easily use it."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"The most valuable feature is the dial-in capability."
"The most important feature for me was the iPhone app."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"It is not so stable."
"The newer user interface takes a bit longer to get used to."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"Manageability needs to be improved."
"GoToMeeting is too slow, which is why we no longer use it."
"The sound quality is good but the video quality needs improvement."
"The interface is a little outdated and could be better."
"We pay $3,000 USD for the service, yearly upfront."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
Earn 20 points
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.
ConnectWise Control is ranked 7th in Virtual Meetings with 3 reviews while GoToMeeting is ranked 4th in Virtual Meetings with 12 reviews. ConnectWise Control is rated 8.6, while GoToMeeting is rated 8.0. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of GoToMeeting writes "A straightforward setup with good stability and decent pricing". ConnectWise Control is most compared with TeamViewer, LogMeIn Pro, Microsoft Remote Desktop Services, Check Point Remote Access VPN and BeyondTrust Remote Support, whereas GoToMeeting is most compared with Skype for Business, Zoom, TeamViewer, Webex and 3CX Live Chat. See our ConnectWise Control vs. GoToMeeting report.
See our list of best Virtual Meetings vendors.
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