Compare ConnectWise Control vs. HCL Connections

ConnectWise Control is ranked 4th in Virtual Meetings with 13 reviews while HCL Connections is ranked 8th in Virtual Meetings with 2 reviews. ConnectWise Control is rated 8.0, while HCL Connections is rated 9.0. The top reviewer of ConnectWise Control writes "Easy to use remote access but it lacks the ability to control Windows updates and patches". On the other hand, the top reviewer of HCL Connections writes "I use the Updates page to know what is going on and which projects are running". ConnectWise Control is most compared with TeamViewer, LogMeIn Pro and Microsoft Remote Desktop Services, whereas HCL Connections is most compared with Office 365, SharePoint and Yammer. See our ConnectWise Control vs. HCL Connections report.
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Most Helpful Review
Find out what your peers are saying about ConnectWise Control vs. HCL Connections and other solutions. Updated: November 2019.
378,124 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.it gives me the ability to remotely connect to machines that I manage without user intervention.The product's two-factor authentication means we are not worried like before about the state of our security.Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.It is super easy to use and relatively inexpensive.The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.Remote support is efficient and easy for our end users to receive support.The initial setup is fairly straightforward.

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The most valuable feature is the Activity flow that is used to catch new activities.

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Cons
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.The recent redesign has made it slower and basically worthless.

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The inclusion of a file plugin for Windows Explorer would make it easier to use.

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Pricing and Cost Advice
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.It is priced fairly.Make sure you have enough licensing for all the techs that you have.The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.Pricing is fair for Control and the licensing is simple.I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.

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Ranking
4th
out of 19 in Virtual Meetings
Views
2,205
Comparisons
1,154
Reviews
12
Average Words per Review
503
Avg. Rating
8.0
8th
out of 19 in Virtual Meetings
Views
2,796
Comparisons
1,662
Reviews
2
Average Words per Review
265
Avg. Rating
9.0
Top Comparisons
Compared 27% of the time.
Compared 23% of the time.
Compared 35% of the time.
Compared 25% of the time.
Compared 13% of the time.
Also Known As
ScreenConnectIBM Connections, Lotus Connections
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ConnectWise
HCL
Overview

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

IBM Connections™ is a leading unified collaboration and social networking solution that helps you filter out the noise to get work done. Connections empowers your teams and organization to engage with the right experts, accelerate innovation, and deliver results. All the collaboration tools you need to be productive are united under a single sign-on so you can reduce time spent switching between disparate tools and focus on the people and work that matters most. Experience a security-rich and business-compliant environment sanctioned by IT. Confidently share knowledge within your teams and your organization, and extend collaboration beyond traditional boundaries. Connections can enable you to improve decision-making, increase productivity, and accelerate time-to-market. Shift from being merely productive, to truly effective with Connections today.

IBM Connections can help you: Engage experts. People-centric platform enables you to easily locate the expertise you need, right now. Accelerate innovation. Illuminate and promote new ideas within a thriving social network of teams and communities. Empower teams. Get work done together and take action; anywhere—from any device. Deliver results. Leverage cognitive insights to prioritize results and arrive at better outcomes. Extend collaboration. Safely collaborate with customers and partners, bringing them into the conversation.

Offer
Learn more about ConnectWise Control
Learn more about HCL Connections
Sample Customers
Jon Rosen SystemsYamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Find out what your peers are saying about ConnectWise Control vs. HCL Connections and other solutions. Updated: November 2019.
378,124 professionals have used our research since 2012.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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