We performed a comparison between ConnectWise ScreenConnect and HCL Connections based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."Better than TeamViewer and useful for fixing problems remotely."
"I've noted an ROI while using the solution."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"It is super easy to use and relatively inexpensive."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The most valuable feature is the Activity flow that is used to catch new activities."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The recent redesign has made it slower and basically worthless."
"There could be improvement to the remote command line tools."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"The inclusion of a file plugin for Windows Explorer would make it easier to use."
"The support is an area where the product can improve...If you are having an issue on a Monday, the support personnel will contact you next Monday."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while HCL Connections is ranked 6th in Corporate Portals (Enterprise Information Portals) with 55 reviews. ConnectWise ScreenConnect is rated 8.4, while HCL Connections is rated 8.2. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of HCL Connections writes "Provides potent document sharing with good integration with the Microsoft desktop and smartphones". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas HCL Connections is most compared with Skype for Business, SharePoint, Microsoft Teams, Yammer and Microsoft Office SharePoint Server.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
