We performed a comparison between ConnectWise ScreenConnect and HCL Sametime based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The ConnectWise ScreenConnect tool is very good for remote access."
"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"The solution is a little bit complicated when you want to implement it."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"There needs to be a way to run the agent without installing, like GoToAssist."
"They could provide a toolbox for the plan I'm on."
"There could be improvement to the remote command line tools."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"The webinar should be integrated into Sametime for a larger number of participants."
Earn 20 points
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while HCL Sametime is ranked 26th in Virtual Meetings. ConnectWise ScreenConnect is rated 8.4, while HCL Sametime is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of HCL Sametime writes "Easily communicate and share files with colleagues". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas HCL Sametime is most compared with Zoom.
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