We performed a comparison between ConnectWise ScreenConnect and LogMeIn Central based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Better than TeamViewer and useful for fixing problems remotely."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The initial setup is fairly straightforward."
"It's very low maintenance."
"It is super easy to use and relatively inexpensive."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."
"I have called for help to their technical support, and they have been extremely helpful."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"Provides remote access, allows me to get inside our network to be able to fix problems."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"They could provide a toolbox for the plan I'm on."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"It's not really a true RMM product but more of just a remote access."
"They should provide intermediate device limit options for the users."
"Our clients are having issues with printing."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"The solution is expensive as hell."
"The initial load is terribly slow and often has delays with the login page loading."
"Do not use the technical support."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 5 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 1 review. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Central is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Simple to set up, reasonable pricing, and useful remote control capabilities". On the other hand, the top reviewer of LogMeIn Central writes "Has good stability and an easy initial setup process". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, LogMeIn Rescue, Microsoft Configuration Manager and Kaseya VSA.
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