MikeChackerManager, Information Technology Service Operations at Lynnco
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"This is a very reliable product and I've never had it crash."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"We pay $3,000 USD for the service, yearly upfront."
"I did not deal with the financial aspect but my impression is that they are more expensive."
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
ConnectWise Control is ranked 8th in Remote Access with 3 reviews while LogMeIn Pro is ranked 6th in Remote Access with 1 review. ConnectWise Control is rated 8.6, while LogMeIn Pro is rated 10.0. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of LogMeIn Pro writes "Straightforward to set up, reliable, and easily scales up to any size of company". ConnectWise Control is most compared with TeamViewer, Microsoft Remote Desktop Services, Check Point Remote Access VPN, BeyondTrust Remote Support and Citrix Virtual Apps and Desktops, whereas LogMeIn Pro is most compared with LogMeIn Central, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Rescue and Check Point Remote Access VPN.
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