We performed a comparison between ConnectWise ScreenConnect and Microsoft 365 Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The initial setup is fairly straightforward."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Remote support is efficient and easy for our end users to receive support."
"I like that you can tag somebody and add some comments to make the modifications. You can share it with people. You can actually keep track of changes and engage in real-time collaboration. You can actually make those documents track changes."
"The most valuable features are that it is quite robust and is a collaborative model."
"The initial setup is easy to implement and deploy."
"Everything gets integrated. Different services that they provide are well integrated into the entire system, which is the biggest strength of Microsoft products. Everything works together. If I create a Microsoft Teams theme, I get a SharePoint site and planner. Everything, including permissions, is scoped, which is really nice."
"Microsoft 365 Business is an easy-to-use solution."
"The flexibility of having a subscription for the Office software, rather than having any upfront costs is the best part of this solution."
"The installation is very easy."
"It is pretty secure. Although it is on the cloud, it has features such as two-factor authentication for making our enterprise data secure. Its availability is very valuable. It is always up, and we've never faced a downtime with it until now."
"There could be improvement to the remote command line tools."
"They could provide a toolbox for the plan I'm on."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"The solution should add the ability to video chat with the user on the other end."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"I really didn't care for the onboarding process and it is something that should be improved."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"The solution could improve by being more secure."
"It should be more secure."
"I suppose it could be more secure; every solution could be more secure."
"They should have a consolidated app, rather than have different applications with a different app."
"There is potential for it to offer even more features such as compliance reporting and device management."
"The solution could improve by providing more customization for the user interface."
"The installation should be supportive of and able to integrate with Linux."
"The pricing of the solution could be better."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Microsoft 365 Business is ranked 2nd in Mobile Device Management (MDM) with 240 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft 365 Business is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Microsoft 365 Business is most compared with Google Workspace, Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot and Datto Workplace. See our ConnectWise ScreenConnect vs. Microsoft 365 Business report.
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