Most Helpful Review
Find out what your peers are saying about ConnectWise Control vs. Microsoft 365 Business and other solutions. Updated: November 2019.
378,124 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
it gives me the ability to remotely connect to machines that I manage without user intervention.
The product's two-factor authentication means we are not worried like before about the state of our security.
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.
It is super easy to use and relatively inexpensive.
The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.
Remote support is efficient and easy for our end users to receive support.
The initial setup is fairly straightforward.
It has file storage, file sharing, a provisioning box, and a SharePoint profile for each user.
The most valuable feature for us is Microsoft Teams.
You can have conference calls with different parties using video and voice.
The flexibility of having a subscription for the Office software, rather than having any upfront costs is the best part of this solution.
The Power BI environment and the integration between Power BI and SQL are the solution's most valuable features. The integration between products is great.
The most valuable feature is Microsoft Teams.
What was most valuable for me was how simple this solution is to start using.
This is a unified business package that helps people be productive in working environments.
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.
Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).
There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.
The recent redesign has made it slower and basically worthless.
Updates to the SQL server with better features are needed to compete with Oracle Database.
The pricing for this solution could be improved.
The security sites need to be simplified and the technical support needs improvement.
There are various things that you need to use PowerShell to do. That would be good. You could do them through the management portal, rather than through PowerShell. That's the biggest improvement I would like to see.
The solution's licensing framework needs improvement.
There are loads of holes in security and I'd like to see better integration with security products.
The admin panels have too few samples.
Flow and Form components can be improved individually, but it would be nice to see the product take the next step and operate as a unit rather than separate modules.
Pricing and Cost Advice
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.
It is priced fairly.
Make sure you have enough licensing for all the techs that you have.
The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.
It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.
Pricing is fair for Control and the licensing is simple.
I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.
Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.
Compared to buying a license, it is much cheaper and a good buy.
Now you can select different licenses, for example, if somebody doesn't need all of the features, it would cost $8 USD per month and if they didn't need the email application then it would cost $6 USD per month.
Depending on which plan you purchase, there are a plethora of applications available to you.
out of 19 in Virtual Meetings
Average Words per Review
out of 19 in Virtual Meetings
Average Words per Review
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Also Known As
|ScreenConnect||Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1|
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
Microsoft 365 Business is an integrated solution, bringing together the best-in-class productivity of Office 365 with advanced security and device management capabilities to help safeguard your business.
Learn more about ConnectWise Control
Learn more about Microsoft 365 Business
|Jon Rosen Systems||Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company|