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ConnectWise ScreenConnect vs Microsoft Office Communications Server [EOL] comparison

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Buyer's Guide
Virtual Meetings
April 2024
Executive Summary

We performed a comparison between ConnectWise ScreenConnect and Microsoft Office Communications Server [EOL] based on real PeerSpot user reviews.

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Featured Review
Todd Blake
Simple to set up, reasonable pricing, and useful remote control capabilities
It's crucial to our day-to-day solution because we can very easily remote to a user's computer. For example, I'm home today. If someone opens up a... Read more →
Anonymous User
It is user-friendly. Unskilled workers can use it comprehensively.
It saves costs, time, and energy. It improves the relationship with my customers.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."

    • More ConnectWise ScreenConnect Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about ConnectWise Control?
    Top Answer:The product is really easy to deploy.
    Read all 15 answers   →
    What is your experience regarding pricing and costs for ConnectWise Control?
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Read all 13 answers   →
    What needs improvement with ConnectWise Control?
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Read all 17 answers   →
    Ask a question

    Earn 20 points

    Ranking
    7th
    out of 63 in Virtual Meetings
    Views
    297
    Comparisons
    210
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    Unranked
    In Virtual Meetings
    Comparisons
    Also Known As
    ConnectWise Control, ScreenConnect
    Office Communications Server, MS Office Communications Server [EOL]
    Learn More
    ConnectWise
    Microsoft
    Interactive Demo
    ConnectWise
    Watch a demo
    Microsoft
    Demo Not Available
    Overview

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    Microsoft Office Communications Server 2007 R2 Management API suite provides a set of Windows Management Instrumentation (WMI) classes used to manage and support an Office Communications Server deployment, as well as any managed code and Microsoft SIP Processing Language applications installed on it. Office Communications Server offers a Standard Edition and an Enterprise Edition:

    • Standard Edition is designed for use in small or medium-sized organizations. Standard Edition is also recommended for organizations that do not require the performance, scalability, and high availability that Enterprise Edition provides.
    • Enterprise Edition is designed for large-scale deployments that are typical of large organizations. In an Enterprise Edition deployment, multiple Office Communications Server Enterprise Edition servers are deployed as a pool behind a load balancer. Servers in the pool share a central Microsoft SQL Server database that stores user data.
    Sample Customers
    Jon Rosen Systems
    Aruba Networks, Senelec, QNet Limited, New Belgium Brewing Company, ETA a.s., YES Prep Public Schools, Del Monte Foods, CDW, Tieto Corporation
    Top Industries
    REVIEWERS
    Hospitality Company11%
    Healthcare Company11%
    Media Company11%
    Wellness & Fitness Company11%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Healthcare Company8%
    Financial Services Firm8%
    Comms Service Provider7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise18%
    Large Enterprise51%
    No Data Available
    Buyer's Guide
    Virtual Meetings
    April 2024
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    ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Microsoft Office Communications Server [EOL] doesn't meet the minimum requirements to be ranked in Virtual Meetings. ConnectWise ScreenConnect is rated 8.4, while Microsoft Office Communications Server [EOL] is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Office Communications Server [EOL] writes "It is user-friendly. Unskilled workers can use it comprehensively". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Microsoft Office Communications Server [EOL] is most compared with .

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.