Compare ConnectWise Control vs. Microsoft Remote Desktop Services

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Most Helpful Review
Find out what your peers are saying about ConnectWise Control vs. Microsoft Remote Desktop Services and other solutions. Updated: July 2021.
522,693 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""You can bring up a command prompt remotely and execute commands without having to disturb the user."

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"It's almost an out of the box function once you have installed the other components.""I like that it works. In most cases, it's predictable. You know what you get.""The most valuable features are availability and security.""The most valuable feature is that it gives me full accessibility to my servers.""The most valuable features are the desktop session and desktop virtualization.""In terms of the valuable features, I like the profile, the new version is really good.""The most valuable feature is the remote application access.""The most valuable feature is the ease of use."

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Cons
"The solution is a little bit complicated when you want to implement it.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""I really didn't care for the onboarding process and it is something that should be improved."

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"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution.""Microsoft still has some really bad remote desktop appliance for Mac.""We are searching for a product with better remote access and remote sessions.""Security in the connection between us and our clients' servers is something that can be improved.""My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast.""The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features.""There are problems with using Microsoft Teams within a virtual desktop on a mobile device.""I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."

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Pricing and Cost Advice
"We pay $3,000 USD for the service, yearly upfront."

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"The solution has a perpetual license and it is purchased upfront.""It will probably cost about $500 USD to get the resources set up in the cloud.""Although not an expensive product, pricing is always something that can be improved.""It's not an expensive solution.""It's not an expensive product.""Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing.""The pricing could always be improved."

More Microsoft Remote Desktop Services Pricing and Cost Advice »

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Questions from the Community
Top Answer: You can bring up a command prompt remotely and execute commands without having to disturb the user.
Top Answer: We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
Top Answer: I really didn't care for the onboarding process and it is something that should be improved. They just sent me an email and said, "Hey, here's your account", and I have a group of folks using it. I… more »
Top Answer: The performance is one of the main features of this solution.
Top Answer: In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost. For example, if I am connected on my LAN or WAN, and there… more »
Ranking
8th
out of 35 in Remote Access
Views
2,433
Comparisons
1,646
Reviews
3
Average Words per Review
977
Rating
8.7
3rd
out of 35 in Remote Access
Views
18,201
Comparisons
15,177
Reviews
14
Average Words per Review
375
Rating
7.9
Popular Comparisons
Also Known As
ScreenConnect
Remote Desktop Services, MS Remote Desktop Services, MS Remote Desktop Services, MS Remote Desktop Services
Learn More
Overview

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.
Offer
Learn more about ConnectWise Control
Learn more about Microsoft Remote Desktop Services
Sample Customers
Jon Rosen Systems
Bank Alfalah Ltd.
Top Industries
REVIEWERS
Hospitality Company18%
Wellness & Fitness Company18%
Comms Service Provider9%
Educational Organization9%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider16%
Retailer5%
Government5%
REVIEWERS
Financial Services Firm25%
Healthcare Company17%
University17%
Government8%
VISITORS READING REVIEWS
Comms Service Provider25%
Computer Software Company19%
Government8%
Manufacturing Company5%
Company Size
REVIEWERS
Small Business65%
Midsize Enterprise20%
Large Enterprise15%
REVIEWERS
Small Business33%
Midsize Enterprise30%
Large Enterprise37%
Find out what your peers are saying about ConnectWise Control vs. Microsoft Remote Desktop Services and other solutions. Updated: July 2021.
522,693 professionals have used our research since 2012.

ConnectWise Control is ranked 8th in Remote Access with 3 reviews while Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 15 reviews. ConnectWise Control is rated 8.6, while Microsoft Remote Desktop Services is rated 7.8. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "It's predictable but they need to develop better support for remote desktops for alternative platforms". ConnectWise Control is most compared with TeamViewer, LogMeIn Pro, Check Point Remote Access VPN, BeyondTrust Remote Support and Citrix Virtual Apps and Desktops, whereas Microsoft Remote Desktop Services is most compared with VMware Horizon View, TeamViewer, Citrix Virtual Apps and Desktops, Parallels Remote Application Server (RAS) and VMware Workspace ONE. See our ConnectWise Control vs. Microsoft Remote Desktop Services report.

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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.