We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is super easy to use and relatively inexpensive."
"I've noted an ROI while using the solution."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Remote support is efficient and easy for our end users to receive support."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"It's very low maintenance."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"The performance is one of the main features of this solution."
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"You can scale the product."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"The solution works well as a remote desktop."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"Microsoft Remote Desktop Services is highly stable."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The solution should add the ability to video chat with the user on the other end."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"The solution is a little bit complicated when you want to implement it."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I really didn't care for the onboarding process and it is something that should be improved."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Microsoft still has some really bad remote desktop appliance for Mac."
"We had some instability during the implementation process. This has since been resolved."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
"It could offer better security for enterprises."
"We are searching for a product with better remote access and remote sessions."
"It could be more user-friendly."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation and Citrix Workspace. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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