Most Helpful Review
Use Microsoft Remote Desktop Services? Share your opinion.
Find out what your peers are saying about ConnectWise Control vs. Microsoft Remote Desktop Services and other solutions. Updated: January 2020.
397,408 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
it gives me the ability to remotely connect to machines that I manage without user intervention.
The product's two-factor authentication means we are not worried like before about the state of our security.
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.
It is super easy to use and relatively inexpensive.
The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.
Remote support is efficient and easy for our end users to receive support.
The initial setup is fairly straightforward.
I like that it works. In most cases, it's predictable. You know what you get.
It's almost an out of the box function once you have installed the other components.
It is a stable product.
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.
Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).
There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.
The recent redesign has made it slower and basically worthless.
Microsoft still has some really bad remote desktop appliance for Mac.
In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution.
We find the services are not as transparent as we would like for our integration with Citrix.
Pricing and Cost Advice
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.
It is priced fairly.
Make sure you have enough licensing for all the techs that you have.
The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.
It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.
Pricing is fair for Control and the licensing is simple.
I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.
Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.
The pricing is moderate.
out of 23 in Remote Access
Average Words per Review
out of 23 in Remote Access
Average Words per Review
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Also Known As
|ScreenConnect||Remote Desktop Services|
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
|Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.|
Learn more about ConnectWise Control
Learn more about Microsoft Remote Desktop Services
|Jon Rosen Systems||Bank Alfalah Ltd.|
Software R&D Company31%
Comms Service Provider15%