We performed a comparison between ConnectWise ScreenConnect and PGi GlobalMeet based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."Better than TeamViewer and useful for fixing problems remotely."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Unattended access is the most important feature."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"It is super easy to use and relatively inexpensive."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"I am impressed with the tool's production support."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"There needs to be a way to run the agent without installing, like GoToAssist."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"I really didn't care for the onboarding process and it is something that should be improved."
"The tool is slow in updating changes. It also has a poor dashboard operating system."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while PGi GlobalMeet is ranked 21st in Virtual Meetings with 10 reviews. ConnectWise ScreenConnect is rated 8.4, while PGi GlobalMeet is rated 8.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of PGi GlobalMeet writes "Unlike other conferencing services, we've never had any issues with not being able to dial-in or sudden drop-outs when using GlobalMeet Audio". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas PGi GlobalMeet is most compared with Webex.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
