Most Helpful Review
Find out what your peers are saying about ConnectWise Control vs. Skype for Business and other solutions. Updated: March 2020.
408,154 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
it gives me the ability to remotely connect to machines that I manage without user intervention.
The product's two-factor authentication means we are not worried like before about the state of our security.
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.
It is super easy to use and relatively inexpensive.
The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.
Remote support is efficient and easy for our end users to receive support.
The initial setup is fairly straightforward.
The quality of the meetings is very good.
The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it.
Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices.
Using this solution has helped us to cut long distance calls, as well as video services from third parties.
You can do meetings of up to two hundred people in a single conversation.
We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well.
We really like the screen sharing tool. The user experience is smooth, and user-friendly.
The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good.
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.
Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).
There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.
The recent redesign has made it slower and basically worthless.
We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.
The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue.
If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications.
Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage.
Make it user friendly.
I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes.
Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow.
There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating.
Pricing and Cost Advice
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.
It is priced fairly.
Make sure you have enough licensing for all the techs that you have.
The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.
It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.
Pricing is fair for Control and the licensing is simple.
I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.
Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.
To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program.
It may be slightly costly, but the features are awesome.
It may be considered costly for certain markets, such as in India.
The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing.
We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution.
We have been able to save money by moving our conferencing solution to Skype for Business Conferencing.
out of 54 in Virtual Meetings
Average Words per Review
out of 54 in Virtual Meetings
Average Words per Review
Compared 24% of the time.
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Compared 11% of the time.
Compared 33% of the time.
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Compared 19% of the time.
Also Known As
|ScreenConnect||Skype for Business Plan 1, Skype for Business Plan 2, Lync Server|
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
|Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.|
Learn more about ConnectWise Control
Learn more about Skype for Business
|Jon Rosen Systems||EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.|
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