We performed a comparison between ConnectWise ScreenConnect and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Better than TeamViewer and useful for fixing problems remotely."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"I've noted an ROI while using the solution."
"The initial setup is fairly straightforward."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"It is a scalable product."
"The implementation is quite straightforward."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The solution is scalable."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"The product is quite stable. The performance is good."
"The implementation process is simple."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There needs to be a way to run the agent without installing, like GoToAssist."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I really didn't care for the onboarding process and it is something that should be improved."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"A feature that they could add is chat with sound to talk."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"I would like to see TeamViewer support multiple platforms."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"The business interface is clunky and not well-documented."
"The product can sometimes crash."
"It's pretty limited on the options they have."
"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access and ISL Online. See our ConnectWise ScreenConnect vs. TeamViewer report.
See our list of best Virtual Meetings vendors and best Remote Access vendors.
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