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2,374 views|1,524 comparisons
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23,270 views|20,419 comparisons
Most Helpful Review
Find out what your peers are saying about ConnectWise Control vs. TeamViewer and other solutions. Updated: January 2021.
456,495 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""You can bring up a command prompt remotely and execute commands without having to disturb the user."

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"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.""The product and platform work well. That is why I have stay with them so long. The stability has typically been good.""TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.""TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.""It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.""There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.""Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.""It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."

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Cons
"The solution is a little bit complicated when you want to implement it.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""I really didn't care for the onboarding process and it is something that should be improved."

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"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.""You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.""If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.""On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.""Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.""If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.""Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...""It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

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Pricing and Cost Advice
"We pay $3,000 USD for the service, yearly upfront."

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"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host.""The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money.""It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot.""TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.""...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...""It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.""TeamViewer is $600 or $700 per port per year...""The cost is in the thousands of dollars per year."

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456,495 professionals have used our research since 2012.
Ranking
7th
out of 59 in Virtual Meetings
Views
2,374
Comparisons
1,524
Reviews
3
Average Words per Review
977
Rating
8.7
1st
out of 59 in Virtual Meetings
Views
23,270
Comparisons
20,419
Reviews
15
Average Words per Review
1,484
Rating
9.4
Popular Comparisons
Compared 15% of the time.
Compared 14% of the time.
Compared 9% of the time.
Also Known As
ScreenConnect
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ConnectWise
TeamViewer
Overview

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Offer
Learn more about ConnectWise Control
Learn more about TeamViewer
Sample Customers
Jon Rosen SystemsPorsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
REVIEWERS
Hospitality Company18%
Wellness & Fitness Company18%
Comms Service Provider9%
Educational Organization9%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider16%
Construction Company6%
Educational Organization6%
REVIEWERS
Healthcare Company13%
University9%
Non Profit9%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Computer Software Company22%
Comms Service Provider21%
Educational Organization6%
Government6%
Company Size
REVIEWERS
Small Business65%
Midsize Enterprise20%
Large Enterprise15%
REVIEWERS
Small Business45%
Midsize Enterprise30%
Large Enterprise25%
Find out what your peers are saying about ConnectWise Control vs. TeamViewer and other solutions. Updated: January 2021.
456,495 professionals have used our research since 2012.

ConnectWise Control is ranked 7th in Virtual Meetings with 3 reviews while TeamViewer is ranked 1st in Virtual Meetings with 15 reviews. ConnectWise Control is rated 8.6, while TeamViewer is rated 9.4. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". ConnectWise Control is most compared with LogMeIn Pro, Microsoft Remote Desktop Services, BeyondTrust Remote Support, Check Point Remote Access VPN and Citrix Virtual Apps and Desktops, whereas TeamViewer is most compared with Zoom, Microsoft Remote Desktop Services, GoToMyPC and Citrix Virtual Apps and Desktops. See our ConnectWise Control vs. TeamViewer report.

See our list of best Virtual Meetings vendors and best Remote Access vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.