MikeChackerManager, Information Technology Service Operations at Lynnco
Anonymous UserSenior Solution Architect at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected."
"The most valuable option is screen sharing."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
"We can easily connect the device and create a room and then we can call many devices."
"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."
"The most valuable feature is the ease of use."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"The modification of the email template is not very intuitive."
"I would like to see the addition of new features that will add value to the product."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."
"I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."
"Better integration with other solutions would benefit Webex."
"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."
"We have had issues where some of the invited participants are not able to join the meeting."
"We pay $3,000 USD for the service, yearly upfront."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
"The pricing of this solution is fine and I am satisfied with it."
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
ConnectWise Control is ranked 7th in Virtual Meetings with 3 reviews while Webex is ranked 3rd in Virtual Meetings with 16 reviews. ConnectWise Control is rated 8.6, while Webex is rated 8.2. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of Webex writes "Screen sharing and remote control help us solve customer problems much faster". ConnectWise Control is most compared with TeamViewer, Microsoft Remote Desktop Services, LogMeIn Pro, Check Point Remote Access VPN and BeyondTrust Remote Support, whereas Webex is most compared with TeamViewer, Zoom, Skype for Business, Huawei Video Conferencing Platform and Adobe Connect. See our ConnectWise Control vs. Webex report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.