Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ConnectWise ScreenConnect comparison

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Executive Summary

We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and ConnectWise ScreenConnect based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks.""Centralization and security are the most valuable features of Citrix Virtual Apps and Desktops.""It virtualizes the application on your desktop.""It has improved delivering applications to remote locations with its lower bandwidth utilization.""The most valuable feature is the watermark because most of the time our employees connect from a remote location. In case they photograph the DDA or some data, the watermark will show which user did so and from which IP they connected. That makes it more secure.""We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost.""The product is simple to set up, and its deep integration with Microsoft is also a valuable feature.""The most valuable feature of the solution is that it supports team clients."

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"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on.""It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.""It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.""The initial setup is fairly straightforward.""You can bring up a command prompt remotely and execute commands without having to disturb the user.""Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.""Valuable features include the responsiveness, ability to tune up and tune down the connection, and video.""Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

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Cons
"Citrix's functionality depends on you having access to Microsoft Azure. Microsoft offers a broad range of features and solutions. Overall, it may make sense for some users to move all their services to Microsoft services.""Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions. If you go back to the older Citrix Xen products that we had, we understood those really well. As we've come into the new workstation premium suite, there is a lot of additional functionality that we perhaps have not yet fully exploited. It is not because we can't, but simply because we don't yet understand the depth of functionality that's offered.""I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps.""The user profiles could use some improvement.""Using the app layering feature can be quite difficult and cumbersome.""The initial setup is complex.""Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case.""There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."

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"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.""There needs to be a way to run the agent without installing, like GoToAssist.""Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise.""There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required.""We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.""Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).""I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running.""They could provide a toolbox for the plan I'm on."

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Pricing and Cost Advice
  • "You have to do some hard work in order to get the suitable licenses."
  • "The licenses are affordable, but the support is a bit expensive, though worth the value.​"
  • "The product, XenServer, is free to use, and XenApp has a one month free license."
  • "It is a bit costly, but enterprise class features come with a cost."
  • "It is quite expensive, but so are the competitors on the market."
  • "I think it is a little high priced."
  • "I suggest using the concurrent user licensing scheme."
  • "A perpetual enterprise license costs approximately $300 USD."
  • More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →

  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to… more »
    Top Answer:In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell… more »
    Top Answer:I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure. This simplification… more »
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Ranking
    3rd
    out of 45 in Remote Access
    Views
    5,255
    Comparisons
    3,221
    Reviews
    21
    Average Words per Review
    613
    Rating
    7.5
    8th
    out of 45 in Remote Access
    Views
    2,006
    Comparisons
    1,375
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    Comparisons
    Also Known As
    Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
    ConnectWise Control, ScreenConnect
    Learn More
    Interactive Demo
    Overview

    Enable secure, flexible work with the leader in virtual apps and desktops

    Deliver desktop as a service (DaaS) from any cloud or datacenter

    Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    Sample Customers
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Jon Rosen Systems
    Top Industries
    REVIEWERS
    Computer Software Company19%
    Financial Services Firm9%
    Insurance Company8%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm11%
    Government8%
    Manufacturing Company7%
    REVIEWERS
    Hospitality Company11%
    Healthcare Company11%
    Media Company11%
    Wellness & Fitness Company11%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Healthcare Company9%
    Financial Services Firm9%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business28%
    Midsize Enterprise16%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise63%
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    Buyer's Guide
    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. ConnectWise ScreenConnect
    March 2024
    Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. ConnectWise ScreenConnect and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and LogMeIn Rescue. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. ConnectWise ScreenConnect report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.