We performed a comparison between ConnectWise ScreenConnect and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ConnectWise ScreenConnect tool is very good for remote access."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"It's very low maintenance."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"This is the easiest product to use for videoconferencing."
"Zoom is interoperable and user-friendly."
"Zoom has helped me with collaboration and remote working."
"It always works, and they try to appeal to what the user wants. They added features like background music for those people who use Zoom for online church services. They try to make the solution more useful for the user. For example, I tried to sell WebEx to a church, but I also gave them Zoom for a trial. They were impressed with that because that was the feature they were looking for."
"The solution is easy to set up."
"Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
"The solution is easy to use for customers, and they don't need any external software."
"Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
"There needs to be a way to run the agent without installing, like GoToAssist."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The solution should add the ability to video chat with the user on the other end."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"I really didn't care for the onboarding process and it is something that should be improved."
"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
"The pricing of the product could be lowered a bit."
"Zoom could improve by being more user-friendly."
"Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security."
"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."
"The security and chat features should improve in Zoom."
"I found it very confusing to set up a meeting."
"Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Zoom is ranked 1st in Virtual Meetings with 195 reviews. ConnectWise ScreenConnect is rated 8.4, while Zoom is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Zoom writes "A solution that is worth the money and requires its users to go through an easy setup phase". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Cisco Meeting Server. See our ConnectWise ScreenConnect vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
