Compare ConnectWise Control vs. Zoom

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ConnectWise Control Logo
2,433 views|1,646 comparisons
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Read 34 Zoom reviews.
13,114 views|9,791 comparisons
Most Helpful Review
Find out what your peers are saying about ConnectWise Control vs. Zoom and other solutions. Updated: July 2021.
521,690 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""You can bring up a command prompt remotely and execute commands without having to disturb the user."

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"One of the biggest features of Zoom is its stability.""The interface makes it simple to use.""Zoom is stable and easy to use.""It allows for both support and communication at the same time.""The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure.""It is very quick to get a meeting started.""Compared to any other platform, Zoom has been very stable for meetings and conference calls.""The most valuable feature is video conferencing."

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Cons
"The solution is a little bit complicated when you want to implement it.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""I really didn't care for the onboarding process and it is something that should be improved."

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"In the future, I would like to see remote access control for other computers.""Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful.""When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen.""When sharing a screen, it's only dedicated to one particular window, not multiple windows""I would like to be able to have multiple users open and collaborate on a document at the same time.""Technical support is in need of improvement.""I would like to see support for transferring files.""Zoom is an immature product that is not yet stable."

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Pricing and Cost Advice
"We pay $3,000 USD for the service, yearly upfront."

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"There is a 40-minute time limit when you use the basic version, which is free.""In the basic version, there is a 40-minute time limit on group meetings.""Zoom is available with an open license that can support meetings of up to 40 minutes.""The cost of Zoom has led me to use WeChat, instead.""I have been using the free version of Zoom.""The price is $149 USD yearly.""We have an account but we are also using the free version.""There is a free version available with time limits."

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Questions from the Community
Top Answer: You can bring up a command prompt remotely and execute commands without having to disturb the user.
Top Answer: We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
Top Answer: I really didn't care for the onboarding process and it is something that should be improved. They just sent me an email and said, "Hey, here's your account", and I have a group of folks using it. I… more »
Top Answer: Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
Top Answer: The grid view option is great, as you get to see everyone who is in the video conference at the same time.
Top Answer: I have no idea how much we pay to use the service.
Ranking
7th
out of 59 in Virtual Meetings
Views
2,433
Comparisons
1,646
Reviews
3
Average Words per Review
977
Rating
8.7
2nd
out of 59 in Virtual Meetings
Views
13,114
Comparisons
9,791
Reviews
33
Average Words per Review
414
Rating
8.1
Popular Comparisons
Also Known As
ScreenConnect
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Overview

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Offer
Learn more about ConnectWise Control
Learn more about Zoom
Sample Customers
Jon Rosen Systems
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Top Industries
REVIEWERS
Hospitality Company18%
Wellness & Fitness Company18%
Healthcare Company9%
Recreational Facilities/Services Company9%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider16%
Retailer6%
Construction Company5%
REVIEWERS
Financial Services Firm16%
Logistics Company11%
Energy/Utilities Company11%
Marketing Services Firm11%
VISITORS READING REVIEWS
Comms Service Provider23%
Computer Software Company19%
Government9%
Educational Organization8%
Company Size
REVIEWERS
Small Business65%
Midsize Enterprise20%
Large Enterprise15%
REVIEWERS
Small Business50%
Midsize Enterprise11%
Large Enterprise39%
Find out what your peers are saying about ConnectWise Control vs. Zoom and other solutions. Updated: July 2021.
521,690 professionals have used our research since 2012.

ConnectWise Control is ranked 7th in Virtual Meetings with 3 reviews while Zoom is ranked 2nd in Virtual Meetings with 34 reviews. ConnectWise Control is rated 8.6, while Zoom is rated 8.0. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of Zoom writes "Very user friendly, easy to share screens, and lots of useful features". ConnectWise Control is most compared with TeamViewer, Microsoft Remote Desktop Services, LogMeIn Pro, Check Point Remote Access VPN and BeyondTrust Remote Support, whereas Zoom is most compared with TeamViewer, 3CX Live Chat, Adobe Connect, Webex and Airmeet. See our ConnectWise Control vs. Zoom report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.