Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
it gives me the ability to remotely connect to machines that I manage without user intervention.
The product's two-factor authentication means we are not worried like before about the state of our security.
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.
It is super easy to use and relatively inexpensive.
The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.
Remote support is efficient and easy for our end users to receive support.
The initial setup is fairly straightforward.
The most valuable feature of this solution is its ease of use.
The best thing about Zoom is that it is very easy to use.
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.
Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).
There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.
The recent redesign has made it slower and basically worthless.
It takes time to acclimate end users to the product.
It is important for us to have Zoom integration with our Active Directory environment.
Pricing and Cost Advice
For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.
It is priced fairly.
Make sure you have enough licensing for all the techs that you have.
The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.
It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.
Pricing is fair for Control and the licensing is simple.
I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.
Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.
Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense.
out of 19 in Virtual Meetings
Average Words per Review
out of 19 in Virtual Meetings
Average Words per Review
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Also Known As
|ConnectWise||Zoom Video Communications|
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
Zoom makes communication with prospects, employees, partners, and customers easier than ever. With Zoom’s high quality video and audio conferencing, you can collaborate with colleagues, give presentations, perform product demonstrations, and deliver company-wide messages to up to 10,000 attendees.
Learn more about ConnectWise Control
Learn more about Zoom
|Jon Rosen Systems||Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies|