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Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
523,975 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable feature is the management of projects from start to finish.""It handles ticketing pretty well, and it's not something I have many critiques for.""I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for.""The initial setup isn't too difficult."

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"The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature.""It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.""The feature I like is that it can easily do a lot of mapping.""Good compilation of the system's information.""I would boldly say that this is the most scalable network monitoring tool that I know of""It gives me a live view of the traffic on the WAN.""It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization.""It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."

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Cons
"It needs to be easier to share tickets between users who need to work together.""Sometimes it is a little bit slow, which is the only complaint I have about it.""If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company.""A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."

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"I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great.""With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.""They could improve the process of updating the license.""Can be slow in the way it polls the different engines.""Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of""It would be nice if it gave us alerts via Gmail or SMS message.""Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor.""I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"

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Pricing and Cost Advice
"There are some different add-ons and benefits that are optional and come at an additional cost.""The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they want to granularly assign licenses rather than having more of an all-inclusive package."

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"At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed.""We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.""Cost was a factor when selecting this solution, but it just did everything we wanted it to do.""Our licensing costs are 10,000 euros over three years.""PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys""It is expensive.""It's an annual license that is based on the number of endpoints that we're tracking and using.""All monitoring system is close to the same pricing scheme."

More PRTG Network Monitor Pricing and Cost Advice »

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Questions from the Community
Top Answer: I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're… more »
Top Answer: The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a… more »
Top Answer: There are some edit and mass edit functions that don't exist. You can mass delete tickets or mass move tickets from one board to another, but you can't mass change a company. So, if you've got 40… more »
Top Answer: PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device and… more »
Top Answer:  The solution is very easy to use and the web provides information with ease.
Top Answer: The pricing is reasonable so far. It's proven to be a good investment for our company.
Ranking
14th
out of 55 in Help Desk Software
Views
835
Comparisons
606
Reviews
4
Average Words per Review
876
Rating
7.8
Views
19,092
Comparisons
12,441
Reviews
17
Average Words per Review
583
Rating
8.3
Popular Comparisons
Also Known As
PRTG
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Overview

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Offer
Learn more about ConnectWise Manage
Get ahead of IT infrastructure issues

With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.

Sample Customers
IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Top Industries
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider14%
Retailer6%
Government6%
REVIEWERS
Comms Service Provider14%
Construction Company11%
Financial Services Firm9%
Manufacturing Company9%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider22%
Government7%
Media Company5%
Company Size
REVIEWERS
Small Business100%
REVIEWERS
Small Business42%
Midsize Enterprise25%
Large Enterprise34%
VISITORS READING REVIEWS
Small Business23%
Midsize Enterprise29%
Large Enterprise48%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
523,975 professionals have used our research since 2012.

ConnectWise Manage is ranked 14th in Help Desk Software with 4 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 20 reviews. ConnectWise Manage is rated 7.8, while PRTG Network Monitor is rated 8.2. The top reviewer of ConnectWise Manage writes "Easy to set up, good central management, and is a super-powerful tool". On the other hand, the top reviewer of PRTG Network Monitor writes "If there is an incident, it not only tells you that there is an incident, it will also tell you the root cause". ConnectWise Manage is most compared with Datto Autotask Professional Services Automation, ServiceNow, Tigerpaw One and Kaseya BMS, whereas PRTG Network Monitor is most compared with Zabbix, Nagios XI, Centreon, SolarWinds NPM and Wireshark.

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