Compare ConnectWise Manage vs. ServiceNow

ConnectWise Manage is ranked 1st in Business Management Software with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 22 reviews. ConnectWise Manage is rated 9.0, while ServiceNow is rated 8.2. The top reviewer of ConnectWise Manage writes "I use it to support managed clients in all aspects of IT issues". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ConnectWise Manage is most compared with Autotask, ServiceNow and Kaseya BMS, whereas ServiceNow is most compared with BMC Helix ITSM, Zendesk and JIRA Service Desk.
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ConnectWise Manage Logo
1,325 views|762 comparisons
ServiceNow Logo
46,771 views|27,975 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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Ranking
Views
1,325
Comparisons
762
Reviews
1
Average Words per Review
122
Avg. Rating
9.0
Views
46,771
Comparisons
27,975
Reviews
22
Average Words per Review
615
Avg. Rating
8.2
Top Comparisons
Compared 40% of the time.
Compared 22% of the time.
Compared 15% of the time.
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
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ConnectWise
ServiceNow
Overview

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about ConnectWise Manage
Learn more about ServiceNow
Sample Customers
IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on WheelsAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company15%
Financial Services Firm14%
Insurance Company11%
University9%
VISITORS READING REVIEWS
Software R&D Company29%
Comms Service Provider8%
Financial Services Firm7%
Manufacturing Company6%
Company Size
No Data Available
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise17%
Large Enterprise65%
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