ConnectWise PSA vs Rev.io PSA (formerly Tigerpaw One) comparison

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Pricing and Cost Advice
  • "There are some different add-ons and benefits that are optional and come at an additional cost."
  • "The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they want to granularly assign licenses rather than having more of an all-inclusive package."
  • "We're paying $940 a month for 14 users."
  • "The pricing of ConnectWise Manage is reasonable."
  • "I have one monthly license for all of the ConnectWise products I use, and it's $85 per user."
  • More ConnectWise PSA Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I have one monthly license for all of the ConnectWise products I use, and it's $85 per user. In addition to the standard license fee, I think there's a $1,500 implementation fee.
    Top Answer:ConnectWise PSA’s graphical interface is a little old. They could make it more refreshing.
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    Ranking
    Views
    498
    Comparisons
    221
    Reviews
    5
    Average Words per Review
    339
    Rating
    7.8
    Views
    64
    Comparisons
    31
    Reviews
    0
    Average Words per Review
    0
    Rating
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    Comparisons
    Also Known As
    ConnectWise Manage
    Tigerpaw One
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    Overview

    ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table. A single view of your business operations makes it possible to streamline your business even further.​

    Key features and benefits of ConnectWise PSA:

    Help desk

    Centralize your help desk with features that allow you to organize and standardize your service requests and streamline workflow automation to ensure your support operations are as efficient as possible. Keep your help desk responsive and productive no matter how challenging the issue is.

    Cloud billing

    Managing recurring billing can be a streamlined and straightforward process. You can standardize and simplify the way you manage customer contracts, including cloud. Easily manage, monitor, and bill for other public cloud services such as Microsoft 365 and Cisco Cloud Solutions.

    Sales and marketing

    The competitive landscape has made the window of opportunity for growing your business more challenging. Take control for generating leads with sales and marketing features that help you build a stronger, more predictable pipeline and improve communication with prospects to ensure high conversion rates.​

    Procurement

    Supplier operations can be hit and miss, making the procurement process far more challenging. Optimize internal purchasing and receiving workflows to keep your operations department and customers in the know.​

    Time tracking and billing

    Time tracking and billing reduces revenue loss and client skepticism. Your team can easily enter and track their billable time by the minute and by client, project, or task and include detailed notes to avoid client audits. With these efficiencies, your team will have more time to better serve your business and your customers.​

    Project management

    Don’t miss a beat. Project management gives you what your team needs to track the progress of multi-faceted projects and project milestones, so you can deliver what you promise to your clients on time and on budget.

    Reporting

    Knowledge and visibility are key components of a successful IT service provider. Leverage a reporting engine that give you the insights and metrics to help you make data-driven decision across all areas of your business.

    What can ConnectWise PSA do for you?

    Improve employee experience

    Give your teams a PSA that helps them perform more effectively and provide the best experience possible—for them and your customers. Keep everyone in the know, increasing management’s confidence in the ability to sustain and grow a happy customer base. ​

    Enhance the customer experience

    When your teams have what they need to do their job well the first time, your customer experience gets better and better. Provide amazing service delivery, timely and accurate invoices, and automate important reports to keep your customers happy (and in the know). Pair that with the end-user portal available, and your customer experience just got even better!​

    Give your team precious time back

    With coupling centralization and automation, your teams will function more efficiently than ever, giving everyone more time to focus on what’s important. You'll get more time to focus on growing your business!​

    Increase revenue and decrease costs

    When your systems are centralized and your operations more efficient, you can save time and reduce costs. In essence, you can improve revenue and decrease costs through all your gained efficiencies.

    Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance.

    Sample Customers
    IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels
    Carousel, Complete Technology Solutions, One POS, POS Solutions, Protel Networks
    Top Industries
    REVIEWERS
    Computer Software Company57%
    Non Profit14%
    Security Firm14%
    Energy/Utilities Company14%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider7%
    Financial Services Firm5%
    Construction Company5%
    No Data Available
    Company Size
    REVIEWERS
    Small Business84%
    Midsize Enterprise11%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise15%
    Large Enterprise53%
    No Data Available

    ConnectWise PSA is ranked 1st in Business Management Software with 19 reviews while Rev.io PSA (formerly Tigerpaw One) is ranked 5th in Business Management Software. ConnectWise PSA is rated 8.2, while Rev.io PSA (formerly Tigerpaw One) is rated 0.0. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, ManageEngine ServiceDesk Plus and Freshservice, whereas Rev.io PSA (formerly Tigerpaw One) is most compared with .

    See our list of best Business Management Software vendors.

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