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Compare Continuum Command vs. Kaseya VSA

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Continuum Command Logo
1,462 views|986 comparisons
Kaseya VSA Logo
3,404 views|2,618 comparisons
Featured Review
Find out what your peers are saying about Continuum Command vs. Kaseya VSA and other solutions. Updated: November 2021.
554,382 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.""The most valuable feature is the patching solution.""The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

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"The patching is very efficient and we can rely on the alerts that we receive.""Patch management was very useful. Backdoor access to the clients was also very useful.""The most valuable part of this solution is the security features that it offers.""I like the remote control, audit, inventory, patch management, software management, and monitoring features.""The training that we received was quite good.""The remote support is the most valuable aspect of the solution."

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Cons
"The solution could improve by offering better overall management and dashboards.""I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.""They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

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"The predefined reports are not up to the mark and you have to do a lot of customization.""I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible.""Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome.""If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya.""We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update.""The agent-based monitoring solution can be improved."

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Pricing and Cost Advice
"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client.""Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk.""It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

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"The pricing is quite good and we are satisfied with it.""The dollar exchange rate in Brazil is very high, so the price should be better for our country.""I think it costs more than ManageEngine.""It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."

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Questions from the Community
Top Answer: The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk… more »
Top Answer: Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive… more »
Top Answer: The solution could improve by offering better overall management and dashboards. In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my… more »
Top Answer: The remote support is the most valuable aspect of the solution.
Top Answer: We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest… more »
Top Answer: We primarily use the solution for remote support.
Ranking
Views
1,462
Comparisons
986
Reviews
2
Average Words per Review
1,066
Rating
9.0
Views
3,404
Comparisons
2,618
Reviews
5
Average Words per Review
439
Rating
7.4
Comparisons
Also Known As
Continuum RMM
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Overview

Continuum RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.

Offer
Learn more about Continuum Command
Learn more about Kaseya VSA
Sample Customers
Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Retailer5%
Transportation Company5%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider21%
Government6%
Retailer5%
Company Size
No Data Available
REVIEWERS
Small Business67%
Midsize Enterprise11%
Large Enterprise22%
Find out what your peers are saying about Continuum Command vs. Kaseya VSA and other solutions. Updated: November 2021.
554,382 professionals have used our research since 2012.

Continuum Command is ranked 6th in Remote Monitoring and Management Software with 3 reviews while Kaseya VSA is ranked 3rd in Remote Monitoring and Management Software with 6 reviews. Continuum Command is rated 9.0, while Kaseya VSA is rated 7.4. The top reviewer of Continuum Command writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of Kaseya VSA writes "Efficient patching and good alert system, but the interface needs updating and technical support needs improvement". Continuum Command is most compared with ConnectWise Automate, Atera, Datto Remote Monitoring and Management, N-able N-central and NinjaRMM, whereas Kaseya VSA is most compared with Microsoft Endpoint Configuration Manager, Quest KACE Systems Management, Datto Remote Monitoring and Management, ConnectWise Automate and ServiceNow. See our Continuum Command vs. Kaseya VSA report.

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