We performed a comparison between ConnectWise RMM and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable feature is the patching solution."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"We can schedule the patching of the endpoints."
"Provides efficient automation."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The training that we received was quite good."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"Kaseya VSA's best features are auditing and reporting."
"The most valuable features of this solution are automation, inventory, and patch management."
"The solution could improve by offering better overall management and dashboards."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The agent-based monitoring solution can be improved."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The stability of the solution is good but it can be improved."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"It never functioned as intended."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
Earn 20 points
ConnectWise RMM is ranked 11th in Remote Monitoring and Management (RMM) while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. ConnectWise RMM is rated 9.0, while Kaseya VSA is rated 7.6. The top reviewer of ConnectWise RMM writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". ConnectWise RMM is most compared with ConnectWise Automate, N-able N-sight Remote Monitoring & Management, Atera, NinjaOne and N-able N-central, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
See our list of best Remote Monitoring and Management (RMM) vendors.
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