Convergys Contact Management Outsourcing vs Sutherland Contact Management Outsourcing comparison

Convergys Contact Management Outsourcing Client Solutions include the following:

• Customer Care - that helps build relationships by delivering a personalized, multichannel customer experience, combined with decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global outsourcing to design, unify, and optimize the customer care experience.
• Revenue Generation - designed to find, acquire, and keep customers and help them spend more. It transforms data into intelligence to build rapport and optimize the results of each interaction - whether that's reactive when a customer contacts you or proactive, outbound selling.
• Technical Support - delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications.
• Collections - helps companies increase customer satisfaction, loyalty, and lifetime customer value while ensuring compliance and resolving delinquencies faster.
• Home Agent - combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents with extensive experience in both brick-and-mortar and home agent solutions.
• Chat Agent - delivers the chat engagement experience your customers demand, with the operational support and scalability your company needs.

Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.