Convergys Contact Management Outsourcing vs. TaskUs

As of June 2019, Convergys Contact Management Outsourcing is ranked 3rd in Customer Management Contact Center Outsourcing vs TaskUs which is ranked 8th in Customer Management Contact Center Outsourcing. Convergys Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Sitel Contact Management Outsourcing and TeleTech Contact Management Outsourcing. TaskUs is most compared with TeleTech Contact Management Outsourcing, Alorica Contact Management Outsourcing and Teleperformance Contact Management Outsourcing.
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Convergys
TaskUs
Overview

Convergys Contact Management Outsourcing Client Solutions include the following:

  • Customer Care - that helps build relationships by delivering a personalized, multichannel customer experience, combined with decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global outsourcing to design, unify, and optimize the customer care experience.
  • Revenue Generation - designed to find, acquire, and keep customers and help them spend more. It transforms data into intelligence to build rapport and optimize the results of each interaction - whether that's reactive when a customer contacts you or proactive, outbound selling.
  • Technical Support - delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications.
  • Collections - helps companies increase customer satisfaction, loyalty, and lifetime customer value while ensuring compliance and resolving delinquencies faster.
  • Home Agent - combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents with extensive experience in both brick-and-mortar and home agent solutions.
  • Chat Agent - delivers the chat engagement experience your customers demand, with the operational support and scalability your company needs.

TaskUs Customer Experience through MultiChannels & Services that includes:

  • Customer Service - Organizations work hard to win customers, but in today's competitive, on-demand world, these businesses must work even harder to keep them. Consumer expectations for quality customer experience continue to rise with little room for error.
  • Sales - One of the biggest drivers of growth stems from sales. To help clients' selling efforts remain focused by providing exceptional sales support from customer saves to proactive upselling and cross-selling.
  • Technical Support - With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well, offering four tiers of technical support that can handle even some of the most challenging assignments.
  • Billing - When it comes to a business's finances, TaskUs understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, the solution support all steps of the billing process.
  • Outbound Support - When it comes to support, most people think of handling inbound issues, but proactive, outbound support can be a great way to delight customers. Outbound customer support and outbound sales are just two ways in which we can help take your offering to the next level.
Offer
Learn more about Convergys Contact Management Outsourcing
Learn more about TaskUs
Sample Customers
DIRECTV42Floors Inc., iCracked, Thumbtack, BetterDoctor, Tinder, NextBigSound, Autodesk
We monitor all Customer Management Contact Center Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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