Compare Convergys Contact Management Outsourcing vs. TeleTech Contact Management Outsourcing

Convergys Contact Management Outsourcing is ranked 4th in Customer Management Contact Center Outsourcing while TeleTech Contact Management Outsourcing is ranked 5th in Customer Management Contact Center Outsourcing. Convergys Contact Management Outsourcing is rated 0, while TeleTech Contact Management Outsourcing is rated 0. On the other hand, Convergys Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Sitel Contact Management Outsourcing and TeleTech Contact Management Outsourcing, whereas TeleTech Contact Management Outsourcing is most compared with Teleperformance Contact Management Outsourcing, Alorica Contact Management Outsourcing and Convergys Contact Management Outsourcing.
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Overview

Convergys Contact Management Outsourcing Client Solutions include the following:

  • Customer Care - that helps build relationships by delivering a personalized, multichannel customer experience, combined with decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global outsourcing to design, unify, and optimize the customer care experience.
  • Revenue Generation - designed to find, acquire, and keep customers and help them spend more. It transforms data into intelligence to build rapport and optimize the results of each interaction - whether that's reactive when a customer contacts you or proactive, outbound selling.
  • Technical Support - delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications.
  • Collections - helps companies increase customer satisfaction, loyalty, and lifetime customer value while ensuring compliance and resolving delinquencies faster.
  • Home Agent - combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents with extensive experience in both brick-and-mortar and home agent solutions.
  • Chat Agent - delivers the chat engagement experience your customers demand, with the operational support and scalability your company needs.

TeleTech Contact Management Outsourcing Solutions includes:

  • AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
  • CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
  • OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
  • SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
  • SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
  • TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
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Sample Customers
DIRECTVAmerican Management Association
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