Falcon.io vs Verint Messaging comparison

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Falcon.io Logo
48 views|33 comparisons
Verint Logo
11 views|9 comparisons
Ranking
18th
out of 34 in Social CRM
Views
48
Comparisons
33
Reviews
0
Average Words per Review
0
Rating
N/A
Views
11
Comparisons
9
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Conversocial
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Verint
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Overview
Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Using it marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform is complemented by comprehensive support and consultancy services.

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.

Sample Customers
The global client portfolio includes Toyota, Coca-Cola, Carlsberg, Warner Music to name a few.
Sprint, Hertz, Google, Air New Zealand, Audi, Hyatt, Alaska, Travelex

Falcon.io is ranked 18th in Social CRM while Verint Messaging is ranked 54th in Customer Experience Management. Falcon.io is rated 0.0, while Verint Messaging is rated 0.0. On the other hand, Falcon.io is most compared with , whereas Verint Messaging is most compared with .

We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.