Lithium vs Verint Messaging comparison

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Lithium Logo
77 views|56 comparisons
Verint Logo
11 views|9 comparisons
Ranking
12th
out of 34 in Social CRM
Views
77
Comparisons
56
Reviews
0
Average Words per Review
0
Rating
N/A
Views
11
Comparisons
9
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Conversocial
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Verint
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Overview
Lithium is an integrated platform for social media management, sets for marketing and customer service, that combines Social Publishing that manages entire social strategy with a single tool and boost engagement by publishing the right content at the right time, driven by Klout data and Social Response feature that responds to inquiries on social networks in seconds and provide private and trusted customer care in real-time, regardless of channel.

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.

Sample Customers
American Diabetes Association, Best Buy, British Gas, Cvous.com, Centrify, Thermos Brand, Giffgaff, Joe Mobile, Microsoft
Sprint, Hertz, Google, Air New Zealand, Audi, Hyatt, Alaska, Travelex

Lithium is ranked 12th in Social CRM while Verint Messaging is ranked 54th in Customer Experience Management. Lithium is rated 0.0, while Verint Messaging is rated 0.0. On the other hand, Lithium is most compared with Salesforce Community Cloud, whereas Verint Messaging is most compared with .

We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.