Syncapse Platform vs Verint Messaging comparison

Syncapse technologies and consulting services enable smarter marketing. Distilling the fire hose of social data into actionable consumer segments, we help brands get smarter about their audiences, across channels. This is Audience Relationship Management™ (ARM) in action.

Our platform can be custom-tailored to the needs of your brand and is supported by a global team of consulting experts. Partnering with global brands like Anheuser-Busch InBev, Coca-Cola, Diageo, L’Oréal and Reckitt Benckiser, we turn insight into action.

Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.

Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.

Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).

Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.