Corizon vs Oracle Fusion Service comparison

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403 views|184 comparisons
90% willing to recommend
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Executive Summary

We performed a comparison between Corizon and Oracle Fusion Service based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • "The tool is reasonably priced."
  • More Oracle Fusion Service Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Top Answer:The solution’s reporting could be improved.
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
    Ranking
    Views
    32
    Comparisons
    11
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    403
    Comparisons
    184
    Reviews
    13
    Average Words per Review
    395
    Rating
    8.2
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Learn More
    Overview
    Corizon is a user interface driven mashup technology enables access to all call center information. It allows to combine data, content and services from a wide range of diverse and disparate applications to offer a simplified and unified view of customer information to contact center agents. Corizon's unique UI services can create composite applications without needing to understand underlying technical complexity. It Combine visual "building blocks" provided by Corizon's UI Service Provider and then use Corizon's Composer to access and combine UI services, delivering a composite user interface. It also Enables efficient upstream publishing with no more lost information between customer sessions and easier legacy system updates. Corizon's focus on reusable visual mashable components leads to rapid prototyping, development and deployment and brings together thick, thin and legacy source applications, providing the benefits of true integration without the cost of replacing or rebuilding your original systems in complex environments.
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
    Sample Customers
    BT Global Services
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Top Industries
    No Data Available
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise77%
    Large Enterprise17%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
    768,578 professionals have used our research since 2012.

    Corizon is ranked 20th in CRM Customer Engagement Centers while Oracle Fusion Service is ranked 5th in CRM Customer Engagement Centers with 29 reviews. Corizon is rated 0.0, while Oracle Fusion Service is rated 8.6. On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Corizon is most compared with , whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.