Corizon vs Siebel Contact Center comparison

Corizon is a user interface driven mashup technology enables access to all call center information. It allows to combine data, content and services from a wide range of diverse and disparate applications to offer a simplified and unified view of customer information to contact center agents. Corizon's unique UI services can create composite applications without needing to understand underlying technical complexity. It Combine visual "building blocks" provided by Corizon's UI Service Provider and then use Corizon's Composer to access and combine UI services, delivering a composite user interface. It also Enables efficient upstream publishing with no more lost information between customer sessions and easier legacy system updates. Corizon's focus on reusable visual mashable components leads to rapid prototyping, development and deployment and brings together thick, thin and legacy source applications, providing the benefits of true integration without the cost of replacing or rebuilding your original systems in complex environments.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.