We performed a comparison between Pico Corvil Analytics and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"Time-series graphs are very good for performance analysis. We can do comparisons... We can say this is the latency in the last 24 hours, and this was the same 24-hour period a week ago and overlay the two time-series graphs on top of each other, so we can see the difference. That's a really powerful tool for us."
"It has all the decoders so it's capturing every network packet and it's decoding in real-time and it's giving us latency information in real-time... It's the real-time decoding and getting the latency information statistics that we find the most useful."
"We like the dashboards because they essentially organize all the sessions into one viewpoint."
"The analytics features of Corvil are really good... As long as you know what the field is in the message, you can build your metrics based on that field... It means you can do the analytics that you actually care for. You can customize it..."
"With the Corvil Stored Data Analyzer module, we can use it for test data or a set of production data to set up the configuration for latency setup, so we can use the fields to correlate messages."
"The performance metrics are pretty good. We've got everything from the network layer to the actual application layer. We can see what's going on with things like sending time and batching."
"We use the data to analyze how much time we spend within the applications. Then, based on that, we are doing multiple analyses and types of investigations to work on reducing the amount of time spent on the latency, which helps our applications."
"It allows us to trace the flow. The logic is built sufficiently for us to be able to break down clients' orders, underlying child orders, and execution. Thus, it's a good way for us to trace client flow through a myriad of different internal systems."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The Wi-Fi side needs improvement."
"In terms of performance analysis, if you really want to dig down into the minutiae and get statistics on the important things... that would be the only piece lacking because, in our environment, we have thousands and thousands of symbols. With the architecture that Corvil is built on, it's cumbersome."
"Before I got the Corvil training... one thing that was not very efficient was that every time you had to create a new stream or a new session from within Corvil... you had to tell it what protocol the message is going to come through and how to correlate messages, etc... After I went for the training, they had already added these nice features in the 9.4 version where it could do auto-discovery... Based on the traffic that it has already seen, it could create sessions on the fly."
"Overall, the Corvil device needs a little bit of training for people to handle it. If that could be reduced and made more user-friendly, more intuitive, it would be better."
"It's quite difficult to see, sometimes, how hard your Corvil is working. When we had a very busy feed that chucked out a lot of data it wasn't working very well on Corvil. We had to raise a case for it. It turned out to be that, in fact, we were overloading Corvil."
"While the product is scalable, it's not easy to scale. It needs investment hardware and network bandwidth consideration. It's not something you can just do overnight."
"Alerting isn't great... you can only put in one email address in. And that's for all kinds of alerting on the box."
"For FIX protocol, maybe we could have built-in configurations for signatures and decoders. Also, for certain protocols, which are newer, we would like to just add the signatures within the decoders itself."
"The analytics feature is very nice, but it's mostly software. We are hoping that it could be embedded in ASICs, so it could be faster."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
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Pico Corvil Analytics is ranked 51st in Network Monitoring Software with 9 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Pico Corvil Analytics is rated 9.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Pico Corvil Analytics writes "Helpful support agents, beneficial issue detection, and high availability". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Pico Corvil Analytics is most compared with NETSCOUT nGeniusONE, Gigamon Deep Observability Pipeline and ThousandEyes, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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