Coveo vs Inbenta Search comparison

Coveo is dedicated to helping organizations upskill for growth by ensuring that every employee, support agent, customer, and website visitor can easily find more relevant information and people—enhancing their skills for the task at hand.

Coveo's intelligent search technology adds the value of rich content and insights to CRM, customer service applications, intranets and websites. Coveo securely connects with your legacy and cloud systems, and provides unified search, dynamic 360-degree views of information, and contextual, proactive recommendations of relevant content and experts using powerful analytics.

Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, making it easy to deploy within weeks. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve their overall online customer experience. The result: improved customer satisfaction, reduced support costs and increased revenue.