We performed a comparison between CRITICALSTART and McAfee ePolicy Orchestrator based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR)."The log analysis is excellent; it can predict what can or will happen regarding use patterns and vulnerabilities."
"One of the most valuable features is that it creates a kind of a single pane of glass for organizations that already use Microsoft software. So, when they have things like Microsoft 365, it is very easy for them to kind of plug in or enroll those endpoints into the Azure Sentinel service."
"Azure Application Gateway makes things a lot easier. You can create dashboards, alert rules, hunting and custom queries, and functions with it."
"Sentinel enables us to ingest data from our entire ecosystem. In addition to integrating our Cisco ASA Firewall logs, we get our Palo Alto proxy logs and some on-premises data coming from our hardware devices... That is very important and is one way Sentinel is playing a wider role in our environment."
"It is quite efficient. It helps our clients in identifying their security issues and respond quickly. Our clients want to automate incident response and all those things."
"The UI-based analytics are excellent."
"Sentinel has an intuitive, user-friendly way to visualize the data properly. It gives me a solid overview of all the logs. We get a more detailed view that I can't get from the other SIEM tools. It has some IP and URL-specific allow listing"
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."
"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."
"Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7."
"The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution."
"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."
"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."
"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."
"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."
"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."
"The valuable feature of the McAfee ePolicy Orchestrator is the management of the policies."
"From a single dashboard, I can take a look at several things including the endpoint protection, the file integrity section, the data activity monitor, and more."
"It is a highly scalable solution. Scalability-wise, I rate the solution a ten out of ten."
"The best part is management in McAfee ePolicy Orchestrator."
"The policy auditing, policy management, and device auditing are all valuable features. Our customers appreciated the ability to get alerts to system-wide events from a single view."
"I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs."
"We get fewer false positives than with other solutions."
"McAfee ePolicy Orchestrator has a built-in advanced pattern, which is very useful because it can detect any pattern."
"I would like to see more AI used in processes."
"They can work on the EDR side of things... Every time we need to onboard these kinds of machines into the EDR, we need to do it with the help of Intune, to sync up the devices, and do the configuration. I'm looking for something on the EDR side that will reduce this kind of work."
"One key area that can be improved is by building a strong integration with our XDR platform."
"The KQL query does not function effectively with Windows 11 machines, and in the majority of machine-based investigations, KQL queries are essential for organizing the data during investigations."
"They only classify alerts into three categories: high, medium, and low. So, from the user's point of view, having another critical category would be awesome."
"If we want to use more features, we have to pay more. There are multiple solutions on the cloud itself, but the pricing model package isn't consistent, which is confusing to clients."
"Its implementation could be simpler. It is not really simple or straightforward. It is in the middle. Sometimes, connectors are a little bit complex."
"Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."
"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."
"The UI has become slower but it's not something I would call them out on."
"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."
"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."
"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."
"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."
"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."
"We need to consolidate multiple features into one console. It would be beneficial to have all the important features on a single platform."
"Lacks a single plug-in for multiple uses."
"McAfee ePolicy Orchestrator needs to upgrade its technology since the solution's EDR function is not good compared to other vendors in the market."
"The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved."
"The installation process is quite difficult and requires technical support."
"The Virtual Patching feature needs to be improved."
"The impact of the agent on the endpoint's performance - the resources it takes. Additionally, the difficulties we experience with inheriting and breaking inheritance on the organization's structure breakdown for policy inheritance and then for rules inheritance. We are actually struggling with this."
"As for improvements, I think that putting everything on a cloud and one console would be a great idea and would be useful for customers."
Earn 20 points
CRITICALSTART is ranked 29th in Security Orchestration Automation and Response (SOAR) while McAfee ePolicy Orchestrator is ranked 9th in Security Orchestration Automation and Response (SOAR) with 38 reviews. CRITICALSTART is rated 9.4, while McAfee ePolicy Orchestrator is rated 8.0. The top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". On the other hand, the top reviewer of McAfee ePolicy Orchestrator writes "Useful agent communication, reliable, but lacking support for microservices". CRITICALSTART is most compared with Arctic Wolf Managed Detection and Response, BlueVoyant CORE, ReliaQuest GreyMatter, CrowdStrike Falcon Complete and Red Canary MDR, whereas McAfee ePolicy Orchestrator is most compared with Splunk SOAR, Symantec Data Loss Prevention, Zscaler DLP, Forcepoint Data Loss Prevention and Elastic Security.
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