We performed a comparison between CrowdStrike Falcon Complete and eSentire based on real PeerSpot user reviews.
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR)."The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"It is a very good solution. It can provide detection and response in an extensive way, and for an endpoint, it can integrate the information that comes from the servers."
"Its ease of use is valuable. Nothing is left to you."
"CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well."
"The stability is great for CrowdStrike Falcon Complete."
"The prevention capabilities hold the utmost value."
"Technical support is helpful."
"It has good visibility, works well, and it is fast."
"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."
"The managed detection response (MDR) product was the most valuable."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"The current reporting system could benefit from improvement."
"I would like to see more frequent check-ins with our security status."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"I would like to get more reports from Binary Defense about what they're blocking."
"CrowdStrike Falcon Complete could improve the threat visibility and have remediated vulnerabilities that they find."
"CrowdStrike Falcon Complete could improve by having advanced features, such as SOC, and HDR. There would have been a lot of processes involved."
"CrowdStrike Falcon Complete does not include patch management functionality."
"The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could improve by increasing their knowledge."
"The only aspect where we've offered feedback for potential enhancement is essentially the user experience."
"I want better integration with other security solutions; integrating with third-party apps wasn't as seamless as I expected."
"The solution should include some sort of DLP capabilities."
"Their endpoint solution is excellent. But I would like to see them improve their HDR, as well as their DLP (Data Loss Prevention)."
"Its GUI can be a lot better."
"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews while eSentire is ranked 24th in Managed Detection and Response (MDR) with 2 reviews. CrowdStrike Falcon Complete is rated 8.6, while eSentire is rated 7.6. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of eSentire writes "A solid product for security, but the MSP program should be simpler". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and Expel Workbench, whereas eSentire is most compared with Arctic Wolf Managed Detection and Response, Red Canary MDR, Sophos MDR, Huntress and ReliaQuest GreyMatter.
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