We compared Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
Secureworks Taegis ManagedXDR is praised for its customer service and positive ROI, while CrowdStrike Falcon Complete receives accolades for its advanced threat detection capabilities and efficient deployment process. However, users suggest that Taegis ManagedXDR could benefit from performance enhancements and more flexibility, while Falcon Complete could improve system compatibility, response times, scanning efficiency, and threat visibility.
Features: Secureworks Taegis ManagedXDR is highly valued for its advanced threat detection capabilities, seamless integration, comprehensive visibility, real-time alerts, and user-friendly platform. Meanwhile, CrowdStrike Falcon Complete is appreciated for its quick incident response, proactive protection, user-friendly interface, seamless integration, and identification of unknown threats.
Pricing and ROI: The setup cost for Secureworks Taegis ManagedXDR is described as minimal and straightforward, ensuring a smooth onboarding process. On the other hand, CrowdStrike Falcon Complete offers reasonable setup costs with a straightforward licensing process, ensuring ease of use for customers., User feedback suggests that Secureworks Taegis ManagedXDR delivers valuable insights and actionable intelligence, leading to improved security and reduced incidents. On the other hand, users highly praise CrowdStrike Falcon Complete for its effectiveness in preventing various cyber threats and providing comprehensive monitoring and real-time alerts. Overall, both products offer a positive ROI with different strengths in terms of security operations and incident response.
Room for Improvement: In terms of room for improvement, Secureworks Taegis ManagedXDR could benefit from enhancements in performance, flexibility, and visibility/reporting capabilities. CrowdStrike Falcon Complete has areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats.
Deployment and customer support: The user reviews for Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete highlight different perspectives on the duration required for setting up a new tech solution. While Secureworks users mention separate timeframes for deployment and setup, CrowdStrike users use these terms interchangeably. Careful evaluation of the context is necessary to determine the overall time required., In terms of customer service, Secureworks Taegis ManagedXDR receives positive reception for their helpfulness, responsiveness, and expertise in promptly resolving issues. CrowdStrike Falcon Complete is highly praised for their exceptionally helpful, responsive, and efficient support, with users noting the team's willingness to go above and beyond.
The summary above is based on 51 interviews we conducted recently with Secureworks Taegis ManagedXDR and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection."
"Its ease of use is valuable. Nothing is left to you."
"As an end-point solution, nothing beats it, to be honest."
"Falcon Complete's best features are its detailed reporting and user-friendliness."
"I find the incident management feature valuable because it identifies new types of viruses and sends an alert to the console administrator to check the hardware."
"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
"The main valuable features are feasibility, ease of deployment, and that it's all based in the cloud. I like that it is gradually updated and that the detection rate is higher than that of other endpoint solutions. There are fewer loopholes."
"The solution is quite flexible."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The pricing is flexible."
"The most valuable feature is the fast alerting and response time."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The initial setup was very straight forward."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The solution definitely made us way more aware of the possibilities out there."
"There are some patent pending detectors within the platform that provides a lot of value."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"We found a couple of bugs in the user interface."
"The current reporting system could benefit from improvement."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"I would like to see more frequent check-ins with our security status."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"I think the overall user experience for the operations team could be improved. The dashboard could be more effective, like Microsoft Defender. Microsoft worked on refining the user experience. The security monitoring tools could be simpler and more user-friendly. Integration with the application layer might be another area for improvement."
"CrowdStrike Falcon Complete could improve by having advanced features, such as SOC, and HDR. There would have been a lot of processes involved."
"They need to continuously integrate with other security tools such as CyberArk or Mimecast, to cover the entire IT infrastructure."
"We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention."
"CrowdStrike Falcon Complete is not providing application control. This is a very useful feature in any endpoint security because if you want to block any malicious activity of any particular application, you can not block it in this solution. However, you are able to block hashes, but not executable files or processes. Additionally, this solution does not provide a user risk score. These are two areas that CrowdStrike Falcon Complete can improve on in the future."
"It would be better if they offered other language options. It's only in English, and in Latin America, we mostly speak Spanish."
"The performance slows down by between 10% and 40%, depending on what type of work the machine is doing."
"There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"In the next release of this solution, I would like to see file integrity monitoring."
"It would be nice if the solution were a little more affordable."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"Dell Secureworks could improve its integration with other third-party solutions."
"The deployment could definitely be improved."
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CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 14 reviews. CrowdStrike Falcon Complete is rated 8.6, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Sophos MDR, Red Canary MDR and SentinelOne Vigilance, whereas Secureworks Taegis ManagedXDR is most compared with SentinelOne Vigilance, Rapid7 MDR, Sophos MDR, Trend Micro Managed XDR and Arctic Wolf Managed Detection and Response. See our CrowdStrike Falcon Complete vs. Secureworks Taegis ManagedXDR report.
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