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Compare CrowdStrike Falcon Complete vs. Secureworks Red Cloak MDR

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Featured Review
KhushruMistry
Use Secureworks Red Cloak MDR? Share your opinion.
Find out what your peers are saying about CrowdStrike Falcon Complete vs. Secureworks Red Cloak MDR and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We found the initial setup to be quick and easy for the most part.""EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities.""It is a very good solution. It can provide detection and response in an extensive way, and for an endpoint, it can integrate the information that comes from the servers.""Their intelligence is really good. The security whitepapers that they write are outstanding. They handle it all for the clients. CrowdStrike Complete is managed by CrowdStrike. They only call a client if there is a problem that they can't address. They pretty much contain and eradicate. This is not something that every vendor provides.""CrowdStrike Falcon Complete has a very lightweight agent that provides signatureless detection protection from known and unknown malware or ransomware which is very useful.""Its machine learning and AI features are good.""The features I have found valuable are artificial intelligence, which protects us against malicious forces of any kind, and device control through the remote execution tool.""The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."

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"The initial setup was very straight forward.""It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation.""The pricing is flexible."

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Cons
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately.""In a future release, it would be ideal if they could add reporting and action histories to their suite of features.""Some dashboards can be very complex, but once you get to know them, it is very logical.""The reporting could be better. It's not as good as it could be.""We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity.""We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention.""The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well.""The logging features aren't robust and the information isn't kept long enough."

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"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.""In terms of ROI, I'd be surprised if there is any investment return on the SIM.""Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."

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Pricing and Cost Advice
"Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.""At approximately €60 per machine, per year, I think that it's a good price point.""The price is okay, although you're not going to get away cheap when it comes to security.""CrowdStrike is more expensive than SentinelOne. Licensing works on the number of agents and the modules you buy. CrowdStrike has different modules, such as Falcon, Falcon Overwatch, Falcon Complete, etc. The pricing depends upon the module that the customer wants. They have different Incident Response (IR) teams, which are very expensive.""We have a yearly license, and it could be cheaper.""The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately.""It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value.""The pricing could be lower."

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"The Red Cloak agent is free.""Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."

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Questions from the Community
Top Answer: EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities.
Top Answer: Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.
Top Answer: We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected… more »
Top Answer: It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked… more »
Top Answer: Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the… more »
Ranking
Views
3,799
Comparisons
2,568
Reviews
22
Average Words per Review
473
Rating
8.4
Views
1,995
Comparisons
1,183
Reviews
3
Average Words per Review
518
Rating
7.7
Comparisons
Also Known As
Falcon Complete
Secureworks Red Cloak Managed Detection and Response, Secureworks MDR, Red Cloak MDR, Red Cloak Managed Detection and Response
Learn More
Overview

Falcon Complete: Endpoint protection delivered as a service. The highest level of endpoint security maturity delivered immediately, without the burden of building and managing it yourself.

Try Falcon for free at https://go.crowdstrike.com/try...;utm_medium=syn&utm_source=itcs. 

An advanced MDR solution should deliver security analytics software, 24x7 support, threat hunting, and incident response in a single solution.

Offer
Learn more about CrowdStrike Falcon Complete
Learn more about Secureworks Red Cloak MDR
Sample Customers
Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
RICOH, Owens and Minor
Top Industries
REVIEWERS
Computer Software Company24%
Financial Services Firm12%
Construction Company12%
Comms Service Provider12%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider15%
Government6%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider13%
Financial Services Firm8%
Retailer6%
Company Size
REVIEWERS
Small Business38%
Midsize Enterprise19%
Large Enterprise42%
VISITORS READING REVIEWS
Small Business45%
Midsize Enterprise33%
Large Enterprise22%
No Data Available
Find out what your peers are saying about CrowdStrike Falcon Complete vs. Secureworks Red Cloak MDR and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.

CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 25 reviews while Secureworks Red Cloak MDR is ranked 5th in Managed Detection and Response (MDR) with 3 reviews. CrowdStrike Falcon Complete is rated 8.4, while Secureworks Red Cloak MDR is rated 7.6. The top reviewer of CrowdStrike Falcon Complete writes "Provides good network visibility, easy to work with, and deep inspection provides valuable insight". On the other hand, the top reviewer of Secureworks Red Cloak MDR writes "Good for managing alerts, has great automatic responses, and is flexible with pricing". CrowdStrike Falcon Complete is most compared with Arctic Wolf AWN CyberSOC, Sophos Managed Threat Response, Red Canary MDR, SentinelOne Vigilance and Rapid7 MDR, whereas Secureworks Red Cloak MDR is most compared with SentinelOne Vigilance, Trend Micro Managed XDR, Sophos Managed Threat Response, Red Canary MDR and Rapid7 MDR. See our CrowdStrike Falcon Complete vs. Secureworks Red Cloak MDR report.

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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.