We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is quite flexible."
"It's not a signature-based solution, which is ideal for us."
"I have found AI technology most valuable in the solution."
"The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."
"If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive."
"It is a very good solution. It can provide detection and response in an extensive way, and for an endpoint, it can integrate the information that comes from the servers."
"It is an endpoint protection product. It has a very good reporting engine and dashboard. It has a good set of endpoint controls. It provides an effective set of protections. When we throw malware and stuff like that at it, it is able to stop them."
"Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual."
"Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."
"The most valuable feature is threat hunting."
"It is stable and scalable. It has good technical support."
"It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed."
"The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well."
"In a future release, it would be ideal if they could add reporting and action histories to their suite of features."
"An MDM, Mobile Device Manager, should be added in the next release."
"People should be able to obtain training at any point of the engagement so that if somebody who doesn't have the basic knowledge is getting thrown into it, they are able to get trained, and CrowdStrike is able to help them out. CrowdStrike is really doing what they're supposed to be doing, but it is like anything else where they have to keep up on their research and development, or they'll fall behind. This is a fast-paced environment, and I've seen that vendors that were really good three years ago are terrible now. CrowdStrike is trying to stay ahead of the bad guys. They have AI. I have not had a problem with them missing anything. If they missed something, they should just make sure that they don't miss it again and understand why they missed it. I don't know if they did."
"We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention."
"The logging features aren't robust and the information isn't kept long enough."
"Some dashboards can be very complex, but once you get to know them, it is very logical."
"It could be more secure."
"Once in a great while, an update fails."
"There is room for improvement in performance and upgrades."
"One of the limitations that we have found is with communications and the languages in different countries."
"The pricing could be lower."
"We have a yearly license, and it could be cheaper."
"Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints."
"The average price is approximately $500 per customer."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"CrowdStrike is more expensive than SentinelOne. Licensing works on the number of agents and the modules you buy. CrowdStrike has different modules, such as Falcon, Falcon Overwatch, Falcon Complete, etc. The pricing depends upon the module that the customer wants. They have different Incident Response (IR) teams, which are very expensive."
"It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value."
"There is a license for this solution and everything is included. However, The price of the could be lower."
"The cost of the solution is based on how many users use it."
Falcon Complete: Endpoint protection delivered as a service. The highest level of endpoint security maturity delivered immediately, without the burden of building and managing it yourself.
Try Falcon for free at https://go.crowdstrike.com/try...;utm_medium=syn&utm_source=itcs.
Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.
With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 25 reviews while Sophos Managed Threat Response is ranked 6th in Managed Detection and Response (MDR) with 4 reviews. CrowdStrike Falcon Complete is rated 8.4, while Sophos Managed Threat Response is rated 8.6. The top reviewer of CrowdStrike Falcon Complete writes "Provides good network visibility, easy to work with, and deep inspection provides valuable insight". On the other hand, the top reviewer of Sophos Managed Threat Response writes "Stops threats as they happen". CrowdStrike Falcon Complete is most compared with Secureworks Red Cloak MDR, Arctic Wolf AWN CyberSOC, Red Canary MDR, SentinelOne Vigilance and Rapid7 MDR, whereas Sophos Managed Threat Response is most compared with Secureworks Red Cloak MDR, SentinelOne Vigilance, Binary Defense MDR, Rapid7 MDR and Blackpoint Cyber MDR. See our CrowdStrike Falcon Complete vs. Sophos Managed Threat Response report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.