Compare CustomerMatrix vs. Inbenta

CustomerMatrix is ranked 17th in Indexing and Search while Inbenta which is ranked 14th in Indexing and Search. CustomerMatrix is rated 0, while Inbenta is rated 0. On the other hand, CustomerMatrix is most compared with , whereas Inbenta is most compared with .
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CustomerMatrix Logo
303 views|53 comparisons
Inbenta Logo
349 views|167 comparisons
Ranking
17th
out of 18 in Indexing and Search
Views
303
Comparisons
53
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
14th
out of 18 in Indexing and Search
Views
349
Comparisons
167
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
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Also Known As
Polyspot
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CustomerMatrix
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Inbenta
Overview
PolySpot Enterprise Search is a search and browsing solution that offers users a full overview of information from multiple sources, stored both within and outside the company.

Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, making it easy to deploy within weeks. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve their overall online customer experience. The result: improved customer satisfaction, reduced support costs and increased revenue.

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Sample Customers
Allianz, BNP Paribas, Vinci, EADS, JacobsGroupon, Schlage, 8x8, GOL, Allegion, Skyscanner
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