We performed a comparison between CyberArk Identity and ForgeRock based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The setup, via cloud, is simple."
"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
"I found the solution to be stable."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"CyberArk Identity is a mature product."
"The initial setup of CyberArk Identity was straightforward."
"The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"Easy to navigate, handle and manage the applications."
"The support is good and prompt."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"I like the intelligent authentication feature."
"The most valuable features of ForgeRock are social login and data protection."
"We create and define the permissions and configurations for the users."
"The OpenID features could improve in CyberArk Identity."
"More integrations would be better."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"They could improve their UI and make everything more user-friendly."
"We would like to see an improvement in the ability to manage mobile devices."
"The solution's difficulty in gaining skill sets should be improved because it's a vertical product."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"The solution could improve by adding more advertising and marketing."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The product's support services in the French language are not free."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
CyberArk Identity is ranked 8th in Access Management with 17 reviews while ForgeRock is ranked 4th in Access Management with 27 reviews. CyberArk Identity is rated 8.2, while ForgeRock is rated 8.0. The top reviewer of CyberArk Identity writes "Allows Linux and Unix administrators to login with single password ". On the other hand, the top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". CyberArk Identity is most compared with Microsoft Intune, CyberArk Privileged Access Manager, Microsoft Entra ID, SailPoint IdentityIQ and PingFederate, whereas ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder. See our CyberArk Identity vs. ForgeRock report.
See our list of best Access Management vendors.
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