We performed a comparison between CyberArk Privileged Access Manager and PingID based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."CyberArk has been easy for us to implement and the adoption has been good. We've been able to standardize a bunch of things. We've been able to standardize relatively easily with the use of the platforms and managing the policies."
"CyberArk has resulted in a massive increase in our security footprint."
"Rather than multiple tools for maintaining regulatory compliance around passwords and privileged accounts, we have centralized as much as possible with CyberArk. This is now a one stop shop for end users to access their elevated credentials."
"The most valuable aspects of the solution include password management and Rest API retrieval of vaulted credentials."
"CyberArk PAM can be easily automated."
"All the features of CyberArk are useful for me, but the biggest one is that CyberArk has logs for all the features. That is important when there is a problem. You know where to look and you have the information. In cyber security, the most important aspect is information."
"I love the ability to customize the passwords: the forbidden characters, the length of the password, the number of capital, lowercase, and special characters. You can customize the password so that it tailor fits, for example, mainframes that can't have more than eight characters. You can say, "I want a random password that doesn't have these special characters, but it is exactly eight characters," so that it doesn't throw errors."
"It provides an accountability to the individuals who are using it, knowing that it is audited and tracked."
"It's pretty stable as a product."
"We use the product to run different reports."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"It is a scalable solution...It is a stable solution."
"The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logging in."
"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."
"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."
"It provides ease of connecting all our devices."
"Our DevOps team is looking in the direction of cloud, because we are not in it today. We are hoping to build it with Conjur from the ground up."
"I would love them to improve their UI customizing features."
"I'd like to see a more expansive SSH tunneling situation through PSMP. Right now you have an account that exists in the vault and you say, "I want to create a tunnel using this account." I'd like to see something that is not account-based where I could say, "I want to create a tunnel to this machine over here," and then authenticate through the PSMP and then your tunnel is set up. You wouldn't need to then authenticate to a machine."
"There is room for improvement in the pricing model."
"Stability is a huge concern right now. We are on a version which is very unstable. We have to upgrade to stabilize it. It is fine, but the problem is we have to hire CyberArk to do the upgrade. This costs money, and it is their bug."
"It can be made user-friendly, in the sense of the console is pretty outdated."
"When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time."
"The turnaround time for technical support is lengthy."
"It has a long way to go until it is a cloud-based solution."
"We have encountered instances where it is not easy to do authentication."
"PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature."
"In the beginning, the initial setup was very complex."
"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."
"The management console needs to be improved. PingID should revise it."
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CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while PingID is ranked 7th in Authentication Systems with 14 reviews. CyberArk Privileged Access Manager is rated 8.8, while PingID is rated 8.4. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of PingID writes " A robust cloud-based multi-factor solution with a good customer support team". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas PingID is most compared with Microsoft Entra ID, ForgeRock, PingFederate, SailPoint IdentityIQ and IBM Security Verify Access. See our CyberArk Privileged Access Manager vs. PingID report.
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