We performed a comparison between CyberArk Privileged Access Manager and UserLock based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is Special Monitoring."
"AIM has been a great help in automating password retrieval which removes the need for hard-coded credentials."
"Enterprise Password Vault, Privilege Session Manager, and Application Identity Management have been very useful for our client environment."
"All the features of CyberArk are useful for me, but the biggest one is that CyberArk has logs for all the features. That is important when there is a problem. You know where to look and you have the information. In cyber security, the most important aspect is information."
"It helps our customers in their software requirement imports."
"We are able to centrally manage credentials, touch applications, and rotate passwords."
"Its' quite stable."
"It enables companies to automate password management on target systems gaining a more secure access management approach."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The initial setup was a bit complex."
"The current user interface is a little dated. However, I hear there are changes coming in the next version."
"The product documentation has to be more precise in certain aspects with explanations for functionality limitations along with reference material or screenshots."
"The web interface has come a long way, but the PrivateArk client seems clunky and not intuitive. It could use an update to be brought up to speed with the usability of PVWA."
"The documentation is rather basic and it is missing many use cases."
"What could be improved in CyberArk Privileged Access Manager is the licensing model. It should be more flexible in terms of the users. Currently, it's based on the number of users, but many users only log in once in four months or once in five months. It would be great if the licensing model could be modified based on user needs. We even have users who have not logged in even once."
"I would like to see improvement in the custom connector for integration with different devices."
"Online help needs to be looked into with live agent support."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
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Earn 20 points
CyberArk Privileged Access Manager is ranked 1st in Privileged Access Management (PAM) with 142 reviews while UserLock is ranked 13th in Access Management. CyberArk Privileged Access Manager is rated 8.8, while UserLock is rated 10.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator and Silverfort. See our CyberArk Privileged Access Manager vs. UserLock report.
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