We performed a comparison between CyberArk Privileged Access Manager and TSFactory RecordTS based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, Proofpoint, Amazon Web Services (AWS) and others in User Activity Monitoring."We are able to centrally manage credentials, touch applications, and rotate passwords."
"Rather than multiple tools for maintaining regulatory compliance around passwords and privileged accounts, we have centralized as much as possible with CyberArk. This is now a one stop shop for end users to access their elevated credentials."
"Technical support is very helpful whenever we have any questions."
"The ability to develop and deploy applications with no stored secrets is very valuable."
"We are able to know who is accessing what and when; having accountability."
"I appreciate the ease of use for support analysts."
"I'm no longer the product owner for PAM, but I can say that the most useful feature is the vault functionality, which keeps all your passwords secure in a digital vault."
"It supports lots of requirements in the privileged access management area."
"We have used the Remote Desktop Protocol (RDP) and Citrix session recording features, and have found them to be extremely valuable."
"I would like to see better automation in granting access, better tools, more efficient tools, to be able to customize the solution that CyberArk provides."
"I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's almost like when you call CyberArk you get the Help Desk or the level-one. I'm a level-one. I got the CCD, I know how to do the initial troubleshooting. When I call CyberArk it's because I can't figure the problem out. So I need a level-two, three, four. I don't need you to tell me, "Hey, open a ticket and then give me logs.""
"I would love them to improve their UI customizing features."
"It needs better documentation with more examples for the configuration files and API/REST integration"
"CyberArk PAM could greatly benefit from an under-the-hood update; integrating machine learning algorithms could provide predictive insights."
"It can be integrated with other systems, but it is not easy to integrate. It takes too long to integrate it. Its integration should be easier and simpler."
"There is room for improvement in the availability of custom connectors on the marketplace for this solution. Additionally, their services for the CICD pipeline and ease of integration could be improved."
"it manages creds based on Organizational Units. That is, a "safe" is limited to specific OUs. That makes for very elaborate OU structure, or you risk exposing too many devices by putting most of them in fewer OUs."
"A built in utility that alerts when connections are made, either via RDP or ICA."
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CyberArk Privileged Access Manager is ranked 1st in User Activity Monitoring with 142 reviews while TSFactory RecordTS is ranked 6th in User Activity Monitoring. CyberArk Privileged Access Manager is rated 8.8, while TSFactory RecordTS is rated 9.0. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of TSFactory RecordTS writes "Utilize support for installation. They are quick to respond, and quick at getting to the bottom of issues". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas TSFactory RecordTS is most compared with Ekran System.
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