We performed a comparison between Cybereason Deep Respond [EOL] and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."We have 20,000 endpoints in our organization. It's very critical to monitor each and every device with any of our solutions. By deploying Cybereason, it collects all the information from every computer and it will feed it to the AI engine and do a malware check. It's very clear cut and we save a lot of time. It detects the problem very quickly and we can prevent an issue before it occurs."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The product has a very simple UI."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"Reduces time to closure and closure metrics for vulnerabilities."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"My favorite feature is the application vulnerability scanner."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The ease of use is great."
"It's all on the analysis part. They currently support from email only. If we have a problem with Cybereason like high memory utilization, for example, we send an email to their team and they respond when they see it, but there is no on-call support. They don't offer the ability to call them."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It doesn't interact with things very well."
"There is room for improvement in terms of developer support and documentation."
"We'd like customization to be easier in terms of the UI and using the dashboards."
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Cybereason Deep Respond [EOL] doesn't meet the minimum requirements to be ranked in Security Incident Response while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews. Cybereason Deep Respond [EOL] is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Cybereason Deep Respond [EOL] writes "Detects a problem very quickly and enables us to prevent an issue before it occurs". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Cybereason Deep Respond [EOL] is most compared with , whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Fortinet FortiSOAR.
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