Compare Dameware Remote Support vs. ManageEngine SupportCenter Plus

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"The licensing fees depend on different criteria, including options and sizing.""ManageEngine products will always be the lowest cost in category as that is part of their business model."

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Top Answer: We have found the reporting in this product to be very useful.
Top Answer: I would like to see some kind of project management or portfolio management in a future version.
Top Answer: We are currently using the 2014 version of the product. We use ManageEngine SupportCenter Plus to handle issues, incident management, and demand management.
Ranking
20th
out of 32 in Remote Access
Views
1,239
Comparisons
1,133
Reviews
0
Average Words per Review
0
Rating
N/A
19th
out of 53 in Help Desk Software
Views
208
Comparisons
169
Reviews
4
Average Words per Review
634
Rating
7.8
Popular Comparisons
Also Known As
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
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SolarWinds
ManageEngine
Overview
DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

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Sample Customers
Illinois School DistrictBrickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
Top Industries
VISITORS READING REVIEWS
Computer Software Company20%
Comms Service Provider14%
Government13%
Manufacturing Company8%
No Data Available
Find out what your peers are saying about TeamViewer, Citrix, Microsoft and others in Remote Access. Updated: December 2020.
456,495 professionals have used our research since 2012.

Dameware Remote Support is ranked 20th in Remote Access while ManageEngine SupportCenter Plus is ranked 19th in Help Desk Software with 4 reviews. Dameware Remote Support is rated 0.0, while ManageEngine SupportCenter Plus is rated 7.8. On the other hand, the top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". Dameware Remote Support is most compared with TeamViewer, Microsoft Remote Desktop Services, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and ConnectWise Control, whereas ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and ServiceNow.

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