We performed a comparison between Datadog and ITRS Geneos based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog is recognized for its intuitive interface, wide range of integrations, and helpful problem-solving capabilities. In contrast, ITRS Geneos receives acclaim for its adaptability, ability to be personalized, and ability to monitor data in real-time, making it a versatile and robust monitoring solution. Datadog has areas for improvement in various aspects including user-friendliness, integration, user interface intuitiveness, learning curve, security features, management of organizational structure, customization flexibility, AI and ML concepts, and agent deployment. ITRS Geneos could benefit from improvements in creating dashboards and enhancing the visibility of metrics, enhancing the deployment method for upgrading, providing intelligent analysis of log files, and improving mobile app accessibility.
Service and Support: While some users appreciate the helpful and responsive support from Datadog, others have encountered slow or unresponsive assistance. ITRS Geneos is highly praised for its customer service, with immediate responses and the ability to effectively resolve any issues. However, there have been occasional instances of communication gaps and language issues with ITRS Geneos.
Ease of Deployment: Users find the initial setup for Datadog to be straightforward and relatively quick, with a duration ranging from one hour to three days, depending on the complexity. They appreciate the helpful documentation and support provided. The initial setup for ITRS Geneos is seen as complex and time-consuming, often necessitating assistance from implementation experts. While it takes only a few hours to deploy the out-of-the-box form, creating the monitoring catalog can be a lengthy process.
Pricing: User opinion varies on the setup cost of Datadog, as the pricing model lacks clarity and documentation. ITRS Geneos has a straightforward licensing model and reasonable pricing. Additional costs may apply for add-ons and server setup.
ROI: Users find that Datadog provides time savings and faster debugging, while ITRS Geneos offers benefits such as reputation, cost savings, avoidance of downtime, and improved performance indicators.
Comparison Results: Datadog is the preferred choice when comparing it to ITRS Geneos. Users appreciate Datadog's simple setup process, helpful documentation, and user-friendly interface. They also value its wide range of integrations and flexibility in monitoring and analyzing data. Datadog's performance, observability, error reporting, log centralization, and dashboard features are considered valuable.
"We can manage the entire system across the network and troubleshoot the pain points."
"The solution has helped out organization gain improved visibility."
"They have a very good foundation in capturing metrics, logs, and traces. It's a very nice tool for that and it allows you to apply these monitoring tools in almost any technology."
"We find they have a very helpful alert system."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"The solution is useful for monitoring logs."
"The network map is crucial in identifying bottlenecks and determining what needs more attention."
"The RUM solution has improved our ability to triage faster and hand more capabilities to our customer support."
"It has enhanced the performance of my team."
"The great advantage of this tool is real-time monitoring."
"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"The Wi-Fi side needs improvement."
"In the past two years, there have been a couple of outages."
"More granular control over dashboard sharing. Timeboard sharing."
"We want to reduce having to go to different screens to obtain all the information."
"Once agents are connected to the Datadog portal, we should be able to upgrade them quickly."
"The on-premise version is very difficult to upgrade."
"We primarily use the log management functionality, and the only feedback I have there is better fuzzy text searching in logs (the kind that Kibana has)."
"Sometimes, it takes a long time to load the dashboard if we have many charts."
"Datadog could have a better business analysis module."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"The ITA, the post-incident analytics, could be improved."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"Data visualization – real time and historical – is a weakness."
"Mobile phone integration is probably not as rich as it could be."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 136 reviews while ITRS Geneos is ranked 10th in Application Performance Monitoring (APM) and Observability with 56 reviews. Datadog is rated 8.6, while ITRS Geneos is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Splunk Enterprise Security. See our Datadog vs. ITRS Geneos report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
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