Compare Datadog vs. ITRS Geneos

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Datadog Logo
29,524 views|24,386 comparisons
ITRS Geneos Logo
7,571 views|4,583 comparisons
Most Helpful Review
Find out what your peers are saying about Datadog vs. ITRS Geneos and other solutions. Updated: September 2020.
437,323 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Datadog's ability to group and visualize the servers and the data makes it relatively easy for the root cause analysis.This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space.It has enhanced the performance of my team.It provides more cloud data. They tend to just get the way a service would be designed on the cloud.It has saved us a lot of trouble in implementation.The ease with which we can filter, use metrics, and give accounts to customers, then let the customer filter, set up metrics, and alerts. This has been a big win for us.The integration and configuration are incredibly simple. The SaaS offering is remarkably easy to set up, especially if you're coming from a Graphite environment or anything that uses a StatsD.The ingestion points are unlimited and support customization. We haven't had anything yet that we haven't been able to integrate with it.

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One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems.It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.

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Cons
Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high.Additional metrics should be included.The product could do better with its notifications.It does not have the best interface.Stability of the product has been a concern for us outside of the primary monitoring agents.It lacks consistency in the APIs.There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect.We have asked technical support questions, and sometimes they don't get back to us right away. Or when they do, it is not the right answer.

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I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report.They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done.Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring.The ITA, the post-incident analytics, could be improved.

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Pricing and Cost Advice
It didn't scale well from the cost perspective. We had a custom package deal.The pricing came up a bit compared to their competitors. It is not that the price has risen, but that the competitors have gone down. They keep adding more features that I would have expected to be baked in at a more nominal price. I have been increasingly dissatisfied with the pricing, but not enough to jump ship.It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost.At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back.The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items.It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing.Pricing and licensing are reasonable for what they give you. You get the first five hosts free, which is fun to play around with. Then it's about four dollars a month per host, which is very affordable for what you get out of it. We have a lot of hosts that we put a lot of custom metrics into, and every host gives you an allowance for the number of custom metrics.

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Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go.The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.

More ITRS Geneos Pricing and Cost Advice »

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Questions from the Community
Top Answer: This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space.
Top Answer: Additional metrics should be included. Better integration with other solutions is needed.
Top Answer: We are a solution provider and Datadog is one of the products that I was working on with one of my clients. They are currently evaluating it for use in cloud monitoring. Specifically, Datadog is used… more »
Top Answer: The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow… more »
Top Answer: Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have… more »
Top Answer: They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.
Ranking
Views
29,524
Comparisons
24,386
Reviews
10
Average Words per Review
513
Avg. Rating
8.0
Views
7,571
Comparisons
4,583
Reviews
5
Average Words per Review
1,667
Avg. Rating
9.0
Popular Comparisons
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Also Known As
Geneos
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Datadog
ITRS
Overview
Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

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Learn more about ITRS Geneos
Sample Customers
Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby'sITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Top Industries
REVIEWERS
Comms Service Provider25%
Financial Services Firm13%
Manufacturing Company13%
Media Company13%
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider11%
Media Company8%
Retailer6%
REVIEWERS
Financial Services Firm96%
Computer Software Company4%
VISITORS READING REVIEWS
Financial Services Firm35%
Computer Software Company35%
Comms Service Provider12%
Media Company3%
Company Size
REVIEWERS
Small Business53%
Midsize Enterprise27%
Large Enterprise20%
VISITORS READING REVIEWS
Small Business25%
Midsize Enterprise11%
Large Enterprise64%
REVIEWERS
Small Business12%
Midsize Enterprise24%
Large Enterprise64%
Find out what your peers are saying about Datadog vs. ITRS Geneos and other solutions. Updated: September 2020.
437,323 professionals have used our research since 2012.
Datadog is ranked 3rd in Application Performance Management (APM) with 11 reviews while ITRS Geneos is ranked 6th in Application Performance Management (APM) with 5 reviews. Datadog is rated 7.8, while ITRS Geneos is rated 9.0. The top reviewer of Datadog writes "They have a good ecosystem for their integrations". On the other hand, the top reviewer of ITRS Geneos writes "Enabled us to consolidate all our monitoring applications, allowing our NOC to see everything more clearly". Datadog is most compared with Splunk, Dynatrace, New Relic APM, Zabbix and Google Stackdriver, whereas ITRS Geneos is most compared with Splunk, AppDynamics, Dynatrace, AppDynamics Server Monitoring and BMC TrueSight Operations Management. See our Datadog vs. ITRS Geneos report.

See our list of best Application Performance Management (APM) vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.

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