We compared Datadog and LogicMonitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region. LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable features have been: Sharable dashboards, TimeBoards, dogstatsd API, Slack Integration, Event logging API. CloudTrail Events, Tags, alerts, and anomaly detection. EBS Volume Snapshot Age, which they added upon request."
"The dashboards are great."
"The visibility into our network has allowed for quick diagnosis of failures, identification of underutilized or over-utilized resources, and allowed for cloud cost optimization opportunities."
"Datadog has flexibility."
"The performance of Datadog is good."
"Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context."
"Using the data, our operation teams works with the dashboards to get their statistics, analytics, etc."
"Dashboards and their versatility are among the most valuable features."
"The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."
"The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on."
"The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."
"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."
"LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product. The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product."
"It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time."
"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."
"The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge."
"The Wi-Fi side needs improvement."
"The dashboard could be improved. It would be helpful to get a view of specific things that we need to monitor for our application."
"When it comes to storing the logs with Datadog, I'm not sure why it costs so much to store gigabytes or terabytes of information when it's a fraction of the cost to do so myself."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"Once agents are connected to the Datadog portal, we should be able to upgrade them quickly."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"Lacks some flexibility in the customization."
"I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."
"One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."
"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."
"Some more application performance type monitoring would be nice. For example, an APM type solution, which would not necessarily completely replace it, but be able to tie into to what we're seeing on the application performance side so we can correlate what's going on with the application versus the underlying infrastructure."
"Role-based permissions could be better and updating modules could be smoother."
"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."
"The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it."
"The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging."
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while LogicMonitor is ranked 17th in Network Monitoring Software with 25 reviews. Datadog is rated 8.6, while LogicMonitor is rated 9.0. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas LogicMonitor is most compared with SolarWinds NPM, ScienceLogic, Zabbix, SCOM and IBM SevOne Network Performance Management (NPM). See our Datadog vs. LogicMonitor report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
